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Hospitality Operations Manager
2 months ago
About the Role
We are seeking an exceptional Restaurant Manager to lead our team at Fenchurch, a high-end rooftop restaurant located within the iconic Sky Garden. As a key member of our management team, you will be responsible for delivering exceptional customer service, managing front-of-house operations, and driving sales growth.
Key Responsibilities
- Lead a dynamic and diverse team of 50 front-of-house staff, providing guidance and support to ensure exceptional service delivery.
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase revenue.
- Collaborate with the Executive Culinary Team, Sky Garden Director, and Head of Operations to achieve business objectives.
- Manage inventory, labor costs, and other operational aspects of the restaurant.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements
- Proven track record in a fine dining or premium environment, preferably with a high-profile venue that holds accolades such as rosettes or Michelin stars.
- Strong commercial skills, with experience in managing budgets, inventory, and labor costs.
- Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.
- Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.
- Knowledge of wine and spirits, with a passion for providing exceptional beverage service.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career development and advancement within the company.
- WSET and management development programs.
- Staff days out, dinners, and supplier trips.
- 40% Food and Beverage discount across the group, as well as a daily meal allowance.
- Brilliant £300 employee referral scheme.
- Suit allowance.
- 24/7 Employee Assistance Helpline.