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Assistant Meeting

2 months ago

Greenwich, United Kingdom Arora Hotels Limited Full time
About the Role

We are seeking an experienced Assistant Meeting & Events Operations Manager to join our team at Arora Hotels Limited. As a key member of our operations team, you will be responsible for ensuring the smooth execution of meetings and events at our hotel.

Key Responsibilities
  • Assist with directing and motivating team members to provide high-quality service to our guests.
  • Monitor and control financial and administrative responsibilities, including asset protection.
  • Provide clear and concise communication to both internal and external guests.
  • Educate and train team members in compliance with brand standards, service behaviors, and governmental regulations.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Ensure appropriate staffing levels based on guest volume.
  • Interact with outside contacts, including guests, vendors, and other contacts as needed.
  • Carry out team members' job chats, performance reviews, and create tailored development plans.
  • Monitor standards of work, working practices, productivity, and standards of customer care of the members of the department.
  • Assist the Meeting & Events Sales team with show rounds and client meetings.
  • Arrange all details of meetings and conventions, including room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services.
  • Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
  • Participate in Duty Management shifts as required by Operations rota.
  • Assist with departmental forecasts, plans, and productivity reports for management.
  • Accurately schedule team members to deliver service standards to guests within agreed financial controls and ensuring that wage cost is in line with revenue.
  • Actively promote up-selling of all department, with a key push on bar and beverage offerings.
Requirements
  • 3 years related experience, including management experience, or an equivalent combination of education and experience.
  • Experience managing a large Meeting & Events operations.
What We Offer
  • A very competitive salary.
  • 28 days paid holiday with an extra 5 days, following 5 years' service.
  • Discounted hotel room rates across our hotels, for you and friends and family.
  • Fantastic Training and Development opportunities.
  • Uniform and Complimentary Dry Cleaning.
  • Free Meals on shift.
  • Critical Illness and Pension cover.
  • Unrivalled Career Progression prospects.