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Relief Security Officer

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Cheltenham, Gloucestershire, United Kingdom ABM UK Full time

Job Title: Relief Security Officer - Customer Service Expert

Location: Regent Arcade Shopping Centre

Pay Rate: £12.25 per hour

Shift Pattern: Flexible - As & when required, 12 hours per week

ABM UK is currently seeking a dedicated and experienced Security Officer to join our team. As a Security Officer, you will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The Security Officer is the public face of the Security Team & Client and should always act with professionalism. A can-do attitude is essential in this highly influential role.

Key Responsibilities:

  • To readily interact with all visitors/tenants within the shopping centre, delivering first-class customer-focused service.
  • Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions.
  • Be professional, pleasant, friendly, courteous, and helpful always.
  • To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
  • To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
  • Liaising with site control room proactively reacting to incidents.
  • Help third-party contractors/visitors ensuring all site procedures/policies are adhered to.
  • To liaise closely with statutory authorities, dealing with incidents.
  • Ensure radio procedures are always adhered to.
  • Undertake any other reasonable duties as required to meet the needs of the business.
  • N.B – Core tasks are as above, although this list is not exhaustive.

Required Skills and Experience:

  • Have knowledge of Assignment Instructions (AI's).
  • Excellent written and verbal communication skills.
  • Customer/Client-focused.
  • Must be able to work under pressure.
  • Basic computer literacy required.

Essential:

  • SIA Guarding or Door Supervisor license.
  • SIA CCTV license or the willingness to work towards.

Benefits:

  • Full uniform supplied.
  • Paid holidays.
  • Pension plan.
  • On-going training.
  • Progression opportunities.
  • Employee Benefit Scheme's.

Benefits:

We're proud to offer a great range of benefits including:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
  • Support: Online chat or telephone service for urgent support in a crisis.

About Us:

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants, and distribution centres, entertainment venues, and more. In the UK, we're proud to service iconic sites across the country with more than 10,000 team members. For more information, visit our website.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.