Customer Support Team Lead

2 weeks ago

Brighton, Brighton and Hove, United Kingdom INSHUR Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at INSHUR. As a key member of our customer support team, you will be responsible for leading a team of customer support professionals, providing guidance, support, and coaching to ensure they are equipped to deliver world-class customer service.

Key Responsibilities
  • Lead a team of customer support associates to ensure exceptional customer service while meeting team SLAs and KPIs.
  • Handle escalated customer calls and complaints, providing timely and effective resolutions.
  • Contribute to the development and maintenance of our knowledge base to support customer self-service.
  • Conduct regular team meetings and development conversations to ensure team members are equipped to handle customer inquiries.
  • Perform quality assurance call audits to ensure high-quality customer service.
  • Troubleshoot and resolve issues with existing systems, such as Zendesk, to ensure smooth and efficient customer service operations.
  • Undertake administrative tasks as required and provide cover for other team members.
Requirements
  • At least 1 year of experience in a similar role, preferably in the insurance industry.
  • Fluent in English (additional languages such as French, Spanish, and Dutch are an asset).
  • Excellent communication and collaboration skills.
  • Technical proficiency with customer service software, such as Zendesk, AWS, and other relevant tools.
  • Experience building and managing customer-facing knowledge bases.
  • Strong problem-solving skills, with a proven ability to analyze complex issues and provide effective solutions.
  • Demonstrable experience working in a regulated environment.
  • Ability to multitask, set priorities, and manage time effectively.
What We Offer
  • A competitive salary of £32,000 - £35,000, depending on experience and location.
  • Stock options and a monthly pension contribution.
  • A comprehensive benefits package, including private healthcare, life insurance, and up to 13 weeks of parental leave at full pay.
  • Flexible working hours and a monthly flexible wellbeing allowance.
  • Access to an Employee Assistance Program.
About INSHUR

INSHUR is a global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers. We use cutting-edge technology to deliver innovative insurance solutions, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions and complementary technology integrations, we've been helping drivers stay on the road since 2016.

We value generosity, inclusivity, open-mindedness, and diversity, and we're passionate about equal opportunities and improving the tech industry for the better. Our offices are child-friendly, dog-friendly, and fully wheelchair-accessible.

  • Customer Support Team Lead

    3 days ago

    Brighton, Brighton and Hove, United Kingdom INSHUR Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at INSHUR. As a key member of our customer operations team, you will be responsible for leading a team of customer support professionals to deliver world-class customer service and support.Key ResponsibilitiesLead a team of customer support associates to...

  • Customer Support Team Lead

    3 days ago

    Brighton, Brighton and Hove, United Kingdom INSHUR Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at INSHUR. As a key member of our customer operations team, you will be responsible for leading a team of customer support professionals to deliver world-class customer service and support.Key ResponsibilitiesLead a team of customer support associates to...

  • Customer Support Team Lead

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About the RoleWe are seeking an experienced and talented Team Manager to join our Customer Support team at Octopus Energy. As a Team Manager, you will be responsible for leading a team of Customer Support Specialists, ensuring they deliver outstanding customer service and meet performance targets.Key ResponsibilitiesManage a team of Customer Support...

  • Customer Support Team Lead

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About the RoleWe are seeking an experienced and talented Team Manager to join our Customer Support team at Octopus Energy. As a Team Manager, you will be responsible for leading a team of Customer Support Specialists, ensuring they deliver outstanding customer service and meet performance targets.Key ResponsibilitiesManage a team of Customer Support...

  • Customer Support Team Lead

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a seasoned Team Lead to spearhead our Dealer Support team. As a key member of our Motorway team, you will be responsible for driving team performance, embedding knowledge, and implementing KPIs to ensure exceptional service delivery.Key ResponsibilitiesLead a team of Dealer Support executives to achieve high levels of service and...

  • Customer Support Team Lead

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a seasoned Team Lead to spearhead our Dealer Support team. As a key member of our Motorway team, you will be responsible for driving team performance, embedding knowledge, and implementing KPIs to ensure exceptional service delivery.Key ResponsibilitiesLead a team of Dealer Support executives to achieve high levels of service and...

  • Customer Support Team Lead

    1 day ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a seasoned Team Lead to spearhead our Dealer Support team. As a key member of our Motorway team, you will be responsible for driving team performance, embedding knowledge, and implementing KPIs to ensure exceptional service delivery.Key ResponsibilitiesLead a team of up to 10 associates to deliver a strong service that supports...

  • Customer Support Team Lead

    1 day ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a seasoned Team Lead to spearhead our Dealer Support team. As a key member of our Motorway team, you will be responsible for driving team performance, embedding knowledge, and implementing KPIs to ensure exceptional service delivery.Key ResponsibilitiesLead a team of up to 10 associates to deliver a strong service that supports...

  • Customer Support Team Lead

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom INSHUR Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at INSHUR. As a key member of our customer support team, you will be responsible for leading a team of customer support professionals, providing guidance, support, and coaching to ensure they are equipped to deliver world-class customer service.Key...

  • Customer Support Team Lead

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom INSHUR Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at INSHUR. As a key member of our customer support team, you will be responsible for leading a team of customer support professionals, providing guidance, support, and coaching to ensure they are equipped to deliver world-class customer service.Key...

  • Customer Support Team Lead

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a seasoned Team Lead to spearhead our Dealer Support team. As a key member of our Motorway team, you will be responsible for driving team performance, embedding knowledge, and implementing KPIs to ensure exceptional service delivery.Key ResponsibilitiesLead a team of up to 10 associates to deliver a strong service that supports...

  • Customer Support Team Lead

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a seasoned Team Lead to spearhead our Dealer Support team. As a key member of our Motorway team, you will be responsible for driving team performance, embedding knowledge, and implementing KPIs to ensure exceptional service delivery.Key ResponsibilitiesLead a team of up to 10 associates to deliver a strong service that supports...

  • Customer Service Team Lead

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Group Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Octopus Energy Group. As a key member of our customer support team, you will be responsible for leading a team of Customer Service Support Specialists and delivering exceptional customer service to our solar customers.Key ResponsibilitiesLead a team...

  • Customer Service Team Lead

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Abm Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at ABM. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide high-quality customer service and support to clients and...

  • Customer Service Team Lead

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Abm Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at ABM. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide high-quality customer service and support to clients and...

  • Customer Service Team Lead

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom ABM UK Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at ABM UK. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesCustomer Service: Provide high-quality customer service to our...

  • Customer Service Team Lead

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom ABM UK Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at ABM UK. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesCustomer Service: Provide high-quality customer service to our...

  • Customer Service Team Lead

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Guidant Global Full time

    Customer Service Team Leader OpportunityWe are seeking an experienced Customer Service Team Leader to join our team at Guidant Global. The successful candidate will be responsible for leading a team of customer service professionals and working closely with the Security & Customer Service Manager to deliver exceptional customer experiences.Key...

  • Customer Service Team Lead

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Guidant Global Full time

    Customer Service Team Leader OpportunityWe are seeking an experienced Customer Service Team Leader to join our team at Guidant Global. The successful candidate will be responsible for leading a team of customer service professionals and working closely with the Security & Customer Service Manager to deliver exceptional customer experiences.Key...

  • Customer Service Team Lead

    2 days ago

    Brighton, Brighton and Hove, United Kingdom Tate Full time

    Job Title: Customer Service Team LeaderWe are seeking an experienced and motivated Customer Service Team Leader to join our team at Tate. As a key member of our customer service team, you will be responsible for leading and developing a team of customer service representatives, ensuring that they have the skills and knowledge needed to provide excellent...