Occupational Health Support Specialist

4 weeks ago


Bodelwyddan, Denbighshire, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Summary

The primary objective of this role is to provide expert guidance and support to employees who require assistance with health and wellbeing-related issues. This includes facilitating conversations to help individuals remain in work and promoting recovery at the earliest opportunity to prevent long-term ill health.

Main Responsibilities

The post holder will be responsible for receiving incoming calls and emails from employees seeking advice and information on health and wellbeing-related matters. Using established algorithms, the post holder will triage and determine the best outcomes for staff using a range of health intervention options.

About the Role

This is an exciting opportunity to work with Betsi Cadwaladr University Health Board, a leading healthcare organisation in Wales. As a key member of the staff health and wellbeing programme, you will play a vital role in promoting positive workplace health and wellbeing across the organisation.

Requirements

To be successful in this role, you will need excellent communication skills, a customer-focused approach, and the ability to work effectively in a fast-paced environment. A Welsh speaker is desirable, but not essential.

Person Specification

The ideal candidate will have a strong background in customer service, excellent IT skills, and experience in a similar role. A GCSE in English and NVQ level 3 or equivalent experience are essential. ECDL, NVQ/BTEC in call handling, and Microsoft Office proficiency are desirable.



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