Document Processing Specialist
2 months ago
Contract Type: Temporary (months)
Salary Package: £ per hour
Hours: am – pm, Monday – Friday
Interview Process: -stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
To support the successful delivery of customer projects and contracts, to deadline, SLA, compliance and quality requirements.
Key Responsibilities:- Taking receipt of customer document originals from third parties (whether external couriers or internal SCC teams)
- Ensuring that received customer document originals are recorded in the SCC DocuHub audit trail/Tracking system
- Assist with the preparation of customer documents in readiness for scanning, including removal of staples, paper-clips etc; insertion of separator sheets, and the organisation of customer documents in a orderly and structured manner
- Ensure that the handling and management of customer document originals is maintain in an environment which is free from any cross-contamination from other customer work
- Ensure that the scanning of customer document originals is undertaken in an environment which is free from any cross-contamination from other customer work
- Process customer hard-copy documents through the SCC scanners
- Ensure quality assurance measures are adhered to at all times
- Ensure quality check processes and procedures are undertaken for any indexing or file processing stages
- Accurately file name and index scanned documents
- If required manage any exceptions through the provided process
- If an exception falls outside of the available process, escalate issue to Lead Operator, Team Leader or Manager as appropriate
- Pro-active, organised and well-structured approach, taking ownership of tasks and duties in scope of role.
- Open Communication skills with both internal teams and customers
- Customer first focus
- Self motivated with professional standard
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