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Field Service Technician

2 months ago

Watford, Hertfordshire, United Kingdom JobLookup Full time

About JobLookup

JobLookup is a leading provider of innovative solutions in the field of imaging, information, and document management.

We are seeking an experienced Field Service Technician to join our team in the UK.

The Role

As a Field Service Technician, you will be responsible for the installation, maintenance, and repair of our catalogue of print on demand equipment, primarily toner-based presses, ensuring optimal performance and customer satisfaction.

You will diagnose and troubleshoot technical issues, providing timely and effective solutions.

Conduct regular preventive maintenance to ensure equipment reliability and longevity.

Provide on-site technical support and training to customers, enhancing their operational efficiency.

Maintain accurate records of service activities, including job reports and inventory management.

Collaborate with the technical support team to escalate and resolve complex issues.

Requirements

Proven experience as a Field Service Technician or similar within the digital printing industry, ideally with experience of toner-based production print equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar.

HNC in Mechanics or Electrical Engineering, or experience-based equivalent.

Strong technical and electro-mechanical fault-finding skills.

Excellent problem-solving abilities and attention to detail.

Outstanding customer service skills with the ability to communicate effectively.

Ability to work independently and manage a flexible schedule.

Valid driving license and willingness to travel across the UK.

What We Offer

Salary ranging from £35,000 to £45,000, based on experience.

For top-tier candidates, the role of National Service Specialist awaits at the higher end of the salary bracket.

Plus, package including car/car allowance, 10% bonus, private health, life assurance, enhanced pension contributions, and more.