Customer Service Representative

1 week ago

Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time
{"title": "Vulnerable Customer Agent Role", "description": "At Cabot Credit Management Group Limited, we are seeking a skilled and empathetic Customer Service Representative to join our team. As a Vulnerable Customer Agent, you will play a vital role in supporting customers who are experiencing financial difficulties.

**Key Responsibilities:**

* Handle inbound and outbound calls with vulnerable customers, providing guidance and support to help them manage their mortgage payments.
* Work closely with customers to understand their individual needs and develop personalized support plans.
* Collaborate with internal teams to ensure seamless communication and effective resolution of customer issues.
* Provide exceptional customer service, responding to customer inquiries and resolving complaints in a timely and professional manner.

**What We Offer:**

* A competitive salary and benefits package, including a monthly bonus and 31 days of holiday per year.
* Opportunities for career growth and professional development, with a comprehensive training program to help you succeed in your role.
* A dynamic and supportive work environment, with a focus on teamwork and collaboration.
* Flexible working arrangements, including hybrid working options to balance work and personal life.

**Requirements:**

* 2+ years of experience in a customer-facing role, preferably in a financial services or mortgage industry.
* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

**About Us:**

At Cabot Credit Management Group Limited, we are committed to providing exceptional customer service and support. We believe in the importance of empathy and understanding in our interactions with customers, and we are seeking like-minded individuals to join our team.

If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

**Note:**

All applicants will be required to undergo a basic credit check and criminal background check as part of the hiring process.

We are an equal opportunities employer and welcome applications from diverse candidates.

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