Customer Service Coordinator
3 days ago
Customer Service Administrator
**About the Role**
We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Trinity Resource Solutions. As a key member of our customer service team, you will be responsible for managing orders across UK sites and our overseas partners, ensuring fast and accurate responses to customer queries, and adhering to compliance concerning set process flows.
**Key Responsibilities**
* Manage orders across UK sites and our overseas partners
* Provide timely and accurate responses to customer inquiries
* Ensure adherence to the segmentation process
* Collaborate with commercial teams on pricing, minimum order quantities, and logistics
* Ensure best-in-class information flow to customers on logistics and lead times
* Manage and continually improve pricing; quotation/price files
* Ensure systems are administered consistently and accurately
* Serve as an internal customer champion
* Assist across the department wherever needed
**Requirements**
* GCSE or equivalent qualification in Maths and English
* Experience in customer service and/or sales support
* Proficiency in Microsoft products, including Excel and Word
**What We Offer**
At Trinity Resource Solutions, we value our employees and offer a supportive and dynamic work environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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