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Business Operations Manager
2 months ago
We are seeking an experienced Business Operations Manager to join our sales function at FireAngel Safety Technology. This is a fast-paced and highly collaborative role in which we are seeking to expand the sales function significantly in the UK and Europe.
Key Responsibilities- Assist business units with monthly stock forecasts based on sales trends and opportunity reports, identifying stock issues, slow-moving stock, and adjusting forecasts as necessary.
- Own the price files and specific customer (segment) price lists, ensuring all are up to date and available to key stakeholders.
- Support all business units with new product introductions, including new line forms, pricing, and other related tasks.
- Review and analyze tender documents, contracts, and related materials to understand the requirements and evaluation criteria.
- Coordinate the tender process from start to finish, managing timelines, milestones, and deliverables.
- Write, edit, and proofread tender documents, ensuring clarity, accuracy, and compliance with all submission requirements.
- Assist other departments with queries relating to customer pricing, debit notes, and rebate agreements.
- Support the finance team by controlling trading terms documentations, owning the quality of data, and accuracy of all rebate agreements and commercial support documents.
- Manage the Customer Relationship Management system (CRM), controlling the quality of data as input by the team, creating and maintaining reports for the team, full system administration, and keeping the system up to date with accurate product and pricing data.
- Identify and recommend good practice for the team.
- Assist the Marketing department with sales activities, including exhibitions and promotional campaigns. Support the team with Point of Sales requests for customers. Attend regular marketing meetings to offer support and feedback on sales activity.
- Provide assistance to Product Managers with accurate data relating to market trends, sales data, pricing, and product variant information.
- Authorize sales team pricing requests in the absence of their line manager.
- Attend internal and external meetings on all aspects of the business/trade shows when requested.
- Keep up to date with product knowledge, demonstrated by passing of periodical product technical tests.
- Bid writing and data analysis experience required to win tenders from public and private clients.
- Organize and deliver technical seminars to professionals (residential social landlords, architects, developers, design and build) to increase their awareness of the products and the technical support on offer.
- Any other duties as requested by your line manager.
- Be a competent presenter, able to represent the company's image professionally at all levels.
- Prepare quotations & tenders effectively & within set timescales.
- Accurately forecast sales to facilitate effective stock control.
- Attend meetings with clients & colleagues as required.
- Demonstrate effective building of client relationships.
- Be proficient at operating Microsoft Excel, Word, and Outlook.
- Have enough computer literacy to operate a CRM system as used by the company.
- Experience of bidding into government organizations.
- Ability to quickly gather complex information to provide reports and assessments to our sales team and clients.
- Extensive experience of bid writing into public tenders.
- Understanding and experience working through tendering frameworks and the level of detail required to be successful.
- Communication Skills: Strong written and verbal communication skills are necessary for collaborating with team members, clients, and key stakeholders.
- Attention to Detail: Taking ownership of your work and having a keen eye for detail is essential to maintain a high level of quality throughout all work.
- Adaptability: The landscape is constantly evolving. The ideal candidate should be adaptable and open to learning new tools, trends, and techniques to stay ahead in the industry.
- Time management: This role requires planning and foresight to ensure all projects are delivered on time and in line with all areas of the business.
- You are a reliable and structured professional and excel in a company where trust and integrity is the key foundation for everything we do.
- You love rolling up your sleeves to get it done.
- What we're doing at FireAngel Safety Technology excites you.
- FireAngel Safety Technology is in the simplicity business and we are building a team who look at the world a little differently. People that look at the needlessly complicated and say 'that's nuts'. Folks that are bold enough to challenge convention. And brilliant enough to actually change it.
- The chance to help develop a household name brand for the future.
- The opportunity to work with a collaborative team fueled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself.
- A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company's future is being shaped. We look for the brightest and smartest who tell us how we can change and evolve.
- Competitive salary & benefits (Salary Protection, Health Insurance, birthday annual leave day etc.).
- This is a hybrid role with 3 days in the office or customer sites per week.
