Bilingual Fleet Insurance Manager
1 month ago
Flock is revolutionizing the insurance industry with its real-time, data-driven approach. We price connected vehicle insurance on a per-second basis, providing fleet owners with valuable insights to improve safety. Our goal is to prevent claims, not just pay them. We insure hundreds of fleets in the UK, including prominent companies like JLR and Amazon, as well as fleets working for DPD, Uber, and Bolt.
Key Responsibilities- Drive virtual meetings to support customers during their time with Flock, ensuring a seamless experience.
- Analyze telemetry and claims data to offer a superior understanding of customer activity and opportunities.
- Deliver exceptional service to brokers and customers, increasing the likelihood of retention.
- Collaborate with internal teams to tailor offerings based on broker and customer feedback, policy performance, and Flock's value proposition.
- Ensure existing customers stay supported and engaged, developing their operations to achieve strong claims performance.
- Develop a strong understanding of Fleet Insurance.
- Experience in building relationships in a Commercial Motor Fleet setting.
- Customer Success background.
We provide a competitive salary, plus:
- Participation in Flock's Share Option Scheme.
- 25 days of holiday (plus Bank Holidays).
- Workplace Pension.
- Private Medical Insurance (including Optical, Dental & Mental Health).
- Variety of Salary Sacrifice Schemes.
- Enhanced Parental Leave and Pay.
- £1000 toward relevant professional qualifications.
- £500 per annum towards learning and development via Sunlight.
- 3 days paid leave for L&D purposes.
We offer flexible work options, including Hybrid and Remote arrangements, which may vary depending on the needs of each role.
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