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Software Development Support Specialist

2 months ago

Winchester, Hampshire, United Kingdom Waters Corporation Full time

About the Role

We are seeking a highly skilled Software Development Support Specialist to join our dedicated software team at Waters Corporation. As a key member of our team, you will play a critical role in delivering flexible, robust, and innovative solutions that meet specific business requirements.

Key Responsibilities

  • Contribute to the design and support of software solutions to enable timely and appropriate customization and training for end-users.
  • Diagnose support issues and prepare resolutions with appropriate code changes, while understanding the requirements for new functionality.
  • Document and adhere to standards and methodologies to drive consistency throughout the team and products.
  • Provide technical support to product specialists for new installs and upgrades for existing clients.

Requirements

  • Minimum of 5 GCSEs at grade C or above or equivalent, including Mathematics and English.
  • Degree in a science-based subject.
  • Strong programming expertise with the ability to execute a wide range of programming activities with minimal direction.
  • Ability to evaluate and recommend improvements for software effectiveness.
  • Proactive and highly organized with strong time management and planning skills.
  • Ability to communicate optimally with staff across the Business, Support, and Development teams.
  • Ability to understand the importance of and adhere to confidentiality in handling client and patient personal data.

Competencies

  • Communication
  • People & Personal Development
  • Team Work
  • Customer Focus/Results/Excellence

What We Offer

  • 25 days holidays
  • Excellent family-friendly benefits, including attractive employer pension contribution, life assurance, income protection, and private medical.
  • Opportunities for growth and development within the company.

About Waters Corporation

Waters Corporation is the world's leading specialty measurement company, pioneering chromatography, mass spectrometry, and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries.

We strive to be better, learn, and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together, delivering benefits as one to provide the insights needed today to solve the challenges of tomorrow.