Team Lead
11 hours ago
Job Title: Team Manager
Location: Milton Keynes
Job Type: Full-Time
Salary: £34,000 to £38,000 + Bonus Dependent on Experience
We are seeking a Client Services Team Manager to lead the team in ensuring service delivery excellence, customer satisfaction, and order processing. The ideal candidate will have a strong understanding of the company's customer base and business requirements.
Key Responsibilities:
- Client Relationship Management: Build and maintain positive relationships with key clients, ensuring client requests are handled correctly and within agreed timescales.
- Team Leadership: Manage and develop Customer Service Associates to provide an excellent customer experience. Lead and mentor the team to ensure they meet department and personal goals.
- Performance Monitoring: Identify and coordinate training requirements for the 1st Line Customer Service team, ensuring Consultants adhere to the company's values.
- Service Improvement: Identify and implement service improvements and new opportunities through the understanding of the company's customer base and business requirements.
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