Customer Service Representative

2 weeks ago

Havant, Hampshire, United Kingdom Capita Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Part-time Customer Service Advisor. As a key member of our onsite team, you will be responsible for providing exceptional customer service to members of the public, ensuring that they receive the right information first time and have the best possible experience.

Key Responsibilities
  • Provide efficient and effective customer service to all customers, including those contacting us by email, in writing, or by telephone.
  • Act as a 'triage' first contact service for customers, helping them interact with local authority services, on-site partners, and third-party providers where appropriate.
  • Answer complex customer enquiries, particularly for Revenues and Benefits, ensuring responses are clear and concise.
  • Ensure compliance with company policy and procedure when answering customer enquiries and maintain accurate records, computer systems, and information.
  • Take receipt of proofs of documentation from customers and ensure all documentation is indexed and scanned onto the appropriate systems.
  • Book and conduct customer appointments regarding Revenues and Benefits enquiries where customers need assistance.
  • Prepare and issue visitor badges for meetings with local authority officers and on-site partners.
  • Meet the requirements of the customer satisfaction process by promoting the completion of surveys and following agreed procedure.
  • Receive occasional post and deliveries on reception.
  • Promote self-service and channel shift in line with Company strategy, supporting customers with the use of self-serve terminals and web access points located within reception areas.
Requirements
  • A proven track record in a customer service role.
  • Excellent communication skills.
  • High level of customer focus.
  • Good keyboard skills, including knowledge of Word and Excel.
  • Self-motivated and enthusiastic.
  • The ability to work under pressure.
  • To be approachable and willing to assist others.
About Capita

At Capita, we are transforming the way governments and local councils serve the public. We are using technology, innovation, and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day, and our Ultra Low Emissions Zone is helping Londoners breathe cleaner air. Join us and discover better as you keep the country running smoothly.

What's in it for You?
  • A salary of £8,502 (£21,255 prorated to 15 hours a week).
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • Company-matched pension, life assurance, a cycle-to-work scheme, 15 weeks' fully paid maternity, adoption, and shared parental leave, paternity pay, and plenty more.
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

  • Customer Service Representative

    2 days ago

    Havant, Hampshire, United Kingdom First Home Improvement Full time

    Job OpportunityWe are seeking a dynamic and results-driven individual to join our team as a Customer Service & Sales Representative.This is a full-time opportunity that requires a valid driver's licence and access to reliable transportation.As a Customer Service & Sales Representative, you will be responsible for:Engaging with customers to understand their...

  • Customer Service Representative

    2 days ago

    Havant, Hampshire, United Kingdom First Home Improvement Full time

    Job OpportunityWe are seeking a dynamic and results-driven individual to join our team as a Customer Service & Sales Representative.This is a full-time opportunity that requires a valid driver's licence and access to reliable transportation.As a Customer Service & Sales Representative, you will be responsible for:Engaging with customers to understand their...

  • Customer Service Representative

    6 days ago

    Havant, Hampshire, United Kingdom MarkJames Search Full time

    Customer Service Role Overview We are seeking a skilled Customer Service Representative to join our team at MarkJames Search. As a Customer Communication Advisor, you will play a vital role in ensuring seamless information flow and service delivery. Key Responsibilities: * Communicate effectively with engineers and office staff to ensure efficient service...

  • Customer Service Representative

    6 days ago

    Havant, Hampshire, United Kingdom MarkJames Search Full time

    Customer Service Role Overview We are seeking a skilled Customer Service Representative to join our team at MarkJames Search. As a Customer Communication Advisor, you will play a vital role in ensuring seamless information flow and service delivery. Key Responsibilities: * Communicate effectively with engineers and office staff to ensure efficient service...

  • Customer Service Representative

    6 days ago

    Havant, Hampshire, United Kingdom Capita Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Part-time Customer Service Advisor. As a key member of our onsite team, you will be responsible for providing exceptional customer service to members of the public, ensuring that they receive the right information first time and have the best possible...

  • Customer Service Representative

    6 days ago

    Havant, Hampshire, United Kingdom Capita Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Part-time Customer Service Advisor. As a key member of our onsite team, you will be responsible for providing exceptional customer service to members of the public, ensuring that they receive the right information first time and have the best possible...

  • Customer Service Representative

    3 weeks ago

    Havant, Hampshire, United Kingdom Dynamite Recruitment Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Executive to join our team at Dynamite Recruitment. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesHandle customer inquiries and provide accurate and relevant...

  • Customer Service Representative

    14 hours ago

    Havant, Hampshire, United Kingdom Liberty Group Full time

    Customer Service AdvisorLiberty Group is seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and administration experience.Key Responsibilities:Provide high-quality customer service and administration supportDeal with customer...

  • Customer Service Representative

    13 hours ago

    Havant, Hampshire, United Kingdom Liberty Group Full time

    Customer Service AdvisorLiberty Group is seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and administration experience.Key Responsibilities:Provide high-quality customer service and administration supportDeal with customer...

  • Customer Service Representative

    6 days ago

    Havant, Hampshire, United Kingdom MarkJames Search Full time

    Customer Communication Opportunities in Havant **Job Summary** We are seeking skilled Customer Communication Advisors to join our team in Havant. As a Customer Communication Advisor, you will play a vital role in ensuring seamless information flow and service delivery between engineers and office staff. **Key Responsibilities** * Communicate effectively...

  • Customer Service Representative

    6 days ago

    Havant, Hampshire, United Kingdom MarkJames Search Full time

    Customer Communication Opportunities in Havant **Job Summary** We are seeking skilled Customer Communication Advisors to join our team in Havant. As a Customer Communication Advisor, you will play a vital role in ensuring seamless information flow and service delivery between engineers and office staff. **Key Responsibilities** * Communicate effectively...

  • Customer Service Representative

    2 hours ago

    Havant, Hampshire, United Kingdom EFBQ Full time

    Role Overview:We are seeking a skilled Customer Service Advisor to play a vital role in ensuring effective communication with our customers regarding planned power outages. This position requires proactive customer contact, providing up-to-date information, and ensuring excellent service delivery.Key Responsibilities:Proactively initiate communication with...

  • Customer Service Representative

    4 hours ago

    Havant, Hampshire, United Kingdom EFBQ Full time

    Role Overview:We are seeking a skilled Customer Service Advisor to play a vital role in ensuring effective communication with our customers regarding planned power outages. This position requires proactive customer contact, providing up-to-date information, and ensuring excellent service delivery.Key Responsibilities:Proactively initiate communication with...

  • Customer Service Representative

    3 weeks ago

    Havant, Hampshire, United Kingdom FMG Repair Services Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Advisor to join our team at FMG Repair Services. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an excellent experience.Key ResponsibilitiesProvide timely and effective responses to...

  • Customer Service Representative

    4 days ago

    Havant, Hampshire, United Kingdom MarkJames Search Full time

    {"h1": "Customer Communication Advisor", "p": "We are seeking a skilled Customer Communication Advisor to join our team at MarkJames Search. As a Customer Communication Advisor, you will be responsible for communicating effectively with customers about planned power outages, addressing customer concerns in a prompt and professional manner, and communicating...

  • Customer Service Representative

    4 days ago

    Havant, Hampshire, United Kingdom MarkJames Search Full time

    {"h1": "Customer Communication Advisor", "p": "We are seeking a skilled Customer Communication Advisor to join our team at MarkJames Search. As a Customer Communication Advisor, you will be responsible for communicating effectively with customers about planned power outages, addressing customer concerns in a prompt and professional manner, and communicating...

  • Customer Service Representative

    20 hours ago

    Havant, Hampshire, United Kingdom Liberty Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Liberty, based in our Havant office. This is a 6-month fixed term contract, offering the opportunity to work in a dynamic and agile environment.As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our...

  • Customer Service Representative

    19 hours ago

    Havant, Hampshire, United Kingdom Liberty Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Liberty, based in our Havant office. This is a 6-month fixed term contract, offering the opportunity to work in a dynamic and agile environment.As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our...

  • Customer Service Representative

    6 days ago

    Havant, Hampshire, United Kingdom MarkJames Search Full time

    Customer Communication Opportunities =========================== We are seeking skilled Customer Communication Advisors to join our team at a well-known energy firm. This is an exciting opportunity to work on a large project based in Havant, with the possibility of extending the 8-month contract. **Key Responsibilities** ------------------- * Communicate...

  • Customer Service Representative

    5 days ago

    Havant, Hampshire, United Kingdom MarkJames Search Full time

    Customer Communication Opportunities =========================== We are seeking skilled Customer Communication Advisors to join our team at a well-known energy firm. This is an exciting opportunity to work on a large project based in Havant, with the possibility of extending the 8-month contract. **Key Responsibilities** ------------------- * Communicate...