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Lead Manager for Children's Care Services

3 months ago

Hellesdon, Norfolk, United Kingdom Hales Group Full time £40,000 - £50,000
Exciting Opportunity in Children's Care Management

Join Hales Group and embrace a rewarding career in the heart of the East Anglian countryside. We are seeking a Lead Manager for Children's Care Services who is a proactive leader dedicated to providing exceptional care services.

As the Lead Manager, you will be instrumental in establishing and upholding effective care delivery systems while overseeing the operations of our prominent branch. Your role will involve:

  • Operational Oversight: Independently manage service operations to ensure smooth and efficient care delivery to our clients.
  • Business Development: Collaborate with Local Authorities and private clients to drive new business opportunities.
  • Recruitment Excellence: Implement robust recruitment strategies and serve as a mentor in service enhancement within the community.

Our management team is recognized as industry leaders, fostering partnerships with stakeholders and promoting innovation within the sector. You will benefit from a technology-driven approach, utilizing advanced tools to provide personalized care sustainably.

Key Responsibilities:

  • Maintain accurate records of all communications with clients and care staff using our database.
  • Monitor care workers' working hours and eligibility, ensuring compliance with best practice guidelines.
  • Ensure adherence to contractual obligations and standards set by governing bodies.
  • Stay informed on industry-specific policies, including employment law and regulatory requirements.
  • Manage staff attendance, including annual leave and sickness, addressing any trends as necessary.
  • Provide leadership that fosters trust, collaboration, and high performance among team members.
  • Oversee payroll processing for care workers and resolve any related queries promptly.
  • Assist with financial queries from local authorities and private clients as needed.
  • Conduct regular reviews of company procedures to exceed inspection standards.
  • Drive quality assurance through customer satisfaction initiatives and audits.
  • Log and escalate safeguarding concerns and complaints to senior management as required.
  • Forecast training and staffing needs, coordinating with the Training Team for in-house courses.
  • Assess care workers' support needs and develop tailored action plans.

Qualifications:

  • Proven experience in managing and leading care teams.
  • Background in the care industry, preferably with a regulated domiciliary care provider.
  • Familiarity with the Health & Social Care Act 2014 and Fundamental Standards.
  • Strong IT skills, including proficiency in Microsoft Word, Excel, and Outlook.
  • Possession of a full driving license and access to transportation.

For further details about this position, please reach out to our recruitment team.