Credit Controller

3 days ago


Middlesbrough, Middlesbrough, United Kingdom Cleveland Cable Co Ltd Full time
Credit Controller Job Description

Cleveland Cable Co Ltd is seeking a skilled Credit Controller to join our team in Middlesbrough. As a key member of our Credit Control Team, you will be responsible for managing a portfolio of customers, ensuring timely payments, and resolving any disputes or issues that may arise.

Key Responsibilities:
  1. Monitor customer payments and contact those who are in default to obtain immediate payment or a committed payment date.
  2. Record all conversations and correspondence with customers, ensuring accurate and up-to-date records.
  3. Identify and report any detrimental changes in customer behavior that may impact cash flow.
  4. Work closely with the team to resolve any disputes or issues that may impact customer payments.
  5. Assist in the preparation and issue of 7-Day letters to customers who have not made payment.
  6. Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation.
  7. Liaise with customers to ensure all relevant invoices and paperwork have been received.
  8. Contribute to the smooth running of the department and team by ensuring any problems or issues are brought to the attention of the Team Supervisor and Manager.
Key Accountabilities:
  1. Performance against individual, team, and departmental KPIs and other targets.
  2. Prompt and accurate record-keeping.
  3. The transactional integrity of specific sales ledger accounts, including the timely and accurate resolution of unallocated cash.
  4. The prompt identification and referral of credit risk issues.
  5. The prompt identification and referral of unresolved queries that are holding up payments.
Key Skills / Attributes:
  1. Strong customer service skills.
  2. Highly organized and able to prioritize workloads within a fast-moving environment.
  3. Strong negotiating skills; able to speak confidently to people at all levels.
  4. Persuasive; able to achieve results by influencing the actions of others.
  5. Ability to meet deadlines without compromising accuracy.
  6. Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc).

Cleveland Cable Co Ltd offers a competitive salary and benefits package, including a yearly bonus. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.


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