Café Team Leader

1 month ago

Cirencester, Gloucestershire, United Kingdom Freedom Leisure Full time
About the Role

We are seeking a highly motivated and experienced Supervisor to join our Café team at Freedom Leisure. As a key member of our team, you will be responsible for the day-to-day operation of the catering department, managing and developing a passionate team, and delivering exceptional guest experiences.

Key Responsibilities
  • Support the operation of the café, including managing stock control, staffing rotas, and customer interactions.
  • Develop and implement effective strategies to drive revenue growth and improve customer satisfaction.
  • Lead and motivate a team of staff, providing coaching, training, and development opportunities to ensure they have the skills and knowledge to excel in their roles.
  • Maintain high standards of health, safety, and compliance, ensuring a safe and healthy environment for guests and staff.
  • Collaborate with other departments to ensure seamless delivery of services and achieve business objectives.
Requirements
  • Proven experience in a customer-facing catering environment, with a strong track record of delivering excellent customer service.
  • Supervisory experience, including team management, rota management, and customer complaint handling.
  • Ability to manage a varied workload, prioritize tasks, and meet deadlines.
  • Knowledge of licensing laws and food hygiene regulations.
  • Awareness of cost-effective methods of working.
  • Basic Food Hygiene Certificate.
  • Barista experience desirable.
What We Offer
  • A competitive salary of up to £22,455 per annum.
  • A comprehensive benefits package, including My Staff Shop, discounted staff membership, incremental holidays, and more.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.

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