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Client Experience Coordinator

2 months ago

Biggin Hill, United Kingdom Alchemy Global Talent Solutions Full time
Job Overview

Alchemy Global Talent Solutions is seeking a highly skilled and experienced Customer Service Coordinator to join our dynamic team. As a key member of our operations team, you will play a vital role in ensuring exceptional service delivery to our clients.

Key Responsibilities
  • Customer Support: Provide timely and effective support to clients throughout the moving process, ensuring a seamless and satisfactory experience.
  • Complaint Resolution: Investigate and resolve escalated complaints in a thorough and professional manner.
  • Record Keeping: Maintain accurate records of moving complaints, their causes, and resolutions.
  • Review Management: Monitor and respond to online and email reviews in a timely and professional manner.
  • Client File Management: Coordinate and manage client files as required.
  • Query Resolution: Address and resolve client queries and complaints promptly and effectively.
Requirements
  • Customer Service Skills: Strong customer service skills are essential for success in this role.
  • Complaint Handling: Experience in handling complaints is preferred, but not essential.
  • Conflict Resolution: A negotiator with strong conflict resolution skills is required.
  • Moving Industry Experience: Moving industry experience is advantageous, but not essential.
  • Task Management: Ability to manage multiple tasks and coordinate effectively.
  • Communication Skills: Excellent communication skills, both written and verbal, are required.
  • Organizational Skills: Detail-oriented with strong organizational skills.