Configuration Management Service Specialist

4 days ago

Cheltenham, Gloucestershire, United Kingdom BT Group Full time
About the Role

We are seeking a highly skilled Configuration Management Service Engineer to join our specialist security team at BT Group. As a key member of our team, you will be responsible for delivering and operating brilliant services for our special customers, working to contracted Service Level Agreements (SLAs) and Service Level Targets (SLTs).

Key Responsibilities
  • Deliver and operate services for our special customers, ensuring high-quality results and meeting SLAs and SLTs.
  • Work collaboratively with our onsite BT Service Team to achieve exceptional results.
  • Configure and update cabling infrastructure and maintain firestopping records within Microsoft Access databases.
  • Lead on existing and new firestopping installations, ensuring compliance and quality standards.
  • Install, terminate, test, and repair copper and fibre infrastructure cabling, as well as AV equipment.
  • Support the team in assessing customer requirements, planning, and installing solutions.
  • Lay and connect underground cables, and perform proactive maintenance on various services.
  • Raise, monitor, and close service tickets as part of the service team Helpdesk duties.
Requirements
  • Able to work with minimal supervision and possess a 'can-do' attitude.
  • Excellent customer-facing skills, with the ability to communicate effectively with team members, managers, suppliers, and customers.
  • Strong communication and teamwork skills, with a willingness to learn and develop skills and knowledge.
  • GCSE Level (or equivalent)– including Maths & English.
  • City and Guilds Level 3 (or equivalent) in Structured (Data and Fibre) Infrastructure Cabling and Testing.
  • Experience in the installation, termination, and testing of infrastructure cabling.
  • IT Skills (Office 365) including Microsoft Access.
What We Offer
  • A competitive starting salary, embedded in a fantastic total reward package, including on-target bonus.
  • Pension contributions, with BT matching 10% of your contributions.
  • 25 days annual leave (plus bank holidays), increasing with service.
  • 18 weeks' paid parental leave, and up to two weeks paid leave for Carers.
  • A range of flexible benefits, including cycle to work, private healthcare, season ticket loans, and retail discounts.
  • World-class training and development opportunities in an inclusive environment.
  • Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sport.
About BT Group

At BT Group, we connect for good. We're a brand built on connecting people, whether that's friends, family, businesses, or communities. We're a leader in the telecommunications industry, and we're committed to making a positive impact on society.

We're an inclusive employer, and we welcome applications from all sections of the community. We believe that diversity makes sense for us, our customers, and our future. We're committed to creating a workplace where everyone feels valued, respected, and able to contribute their best work.

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