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Night Porter
2 months ago
Are you a night owl with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two nights are ever the same? We're seeking a skilled Night Porter to join our team at DoubleTree by Hilton Southampton, where you'll play a vital role in ensuring our guests have a memorable stay.
Key Responsibilities:- Provide night-hour assistance, including luggage handling and package deliveries, to create an exceptional experience for our guests.
- Achieve positive outcomes from guest queries in a timely and efficient manner.
- Assist guests with luggage and other requests, as necessary.
- Deliver guest mail, newspapers, and express check-out bills to rooms.
- Demonstrate a high level of customer service at all times.
- Collect room service/breakfast cards.
- Assist Night Management with fire management, walks, and enhance fire procedures.
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
- Assist and support other departments, as necessary.
- A competitive salary and benefits package.
- Opportunities for career growth and development within the Klarent Hospitality Group Brand Portfolio.
- A dynamic and supportive work environment.
- The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
- A comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role.
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Apply now to become a part of our team and take the first step towards a rewarding career with Klarent Hospitality.