Customer Service Representative

3 weeks ago


Saint Peters, Kent, United Kingdom The Rank Group Full time

About The Role

We are seeking a highly motivated and customer-focused individual to join our team as a Team Member. As a key member of our venue team, you will be responsible for providing exceptional customer service and ensuring that our customers have a memorable experience.

Key Responsibilities

  • Provide excellent customer service and ensure that customers feel valued and welcome
  • Work collaboratively with the team to achieve sales and customer satisfaction targets
  • Be knowledgeable about our products and services and make recommendations to customers
  • Handle customer complaints and issues in a professional and courteous manner
  • Contribute to the overall success of the venue by participating in sales promotions and events

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Knowledge of customer service principles and practices
  • Ability to work collaboratively as part of a team
  • Basic math skills and accuracy with handling cash and operating a point of sale system

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A fun and supportive work environment
  • The opportunity to work with a leading entertainment company

About The Rank Group

The Rank Group is a leading entertainment company that operates a number of venues across the UK. We are committed to providing exceptional customer service and creating a fun and welcoming environment for our customers.



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