IT Support Specialist

1 month ago


Warrington, Warrington, United Kingdom WILLIAM GLYN RECRUITMENT Full time
2nd Line IT Support Engineer

We are seeking a skilled and experienced 2nd Line IT Support Engineer to join our dynamic IT team. As a key member of our support team, you will be responsible for providing exceptional support to our clients and internal teams.

Key Responsibilities:
  • Log and process support tasks from various sources, including emails, tickets, and calls.
  • Resolve support cases and report all actions leading to resolution.
  • Identify and resolve various support cases, determining the nature of problems encountered.
  • Obtain replacement or specialist components, fixtures, or fittings as required.
  • Prepare equipment for installation and install and configure computer hardware, software, networks, printers, and other equipment.
  • Set up accounts for customers and ensure teams know how to log in.
  • Perform various administrative tasks, including maintaining records, managing equipment, and managing stocks of equipment.
  • Support junior members of the team.
Requirements:
  • Minimum of 4 years of experience in IT Support.
  • Microsoft 365 environment experience, including Azure AD, SharePoint, and Exchange.
  • Developed networking knowledge, particularly in DNS, DHCP, TCP/IP, VPNs, VLANs, cabling, routers, firewalls, and other related areas.
  • On-prem and virtualized server administration knowledge.
  • Knowledge of backup processes and types.

If you have strong networking knowledge and experience with the above requirements, we encourage you to apply for this exciting opportunity.



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