IT Support Specialist
1 month ago
We are seeking a skilled and experienced 2nd Line IT Support Engineer to join our dynamic IT team. As a key member of our support team, you will be responsible for providing exceptional support to our clients and internal teams.
Key Responsibilities:- Log and process support tasks from various sources, including emails, tickets, and calls.
- Resolve support cases and report all actions leading to resolution.
- Identify and resolve various support cases, determining the nature of problems encountered.
- Obtain replacement or specialist components, fixtures, or fittings as required.
- Prepare equipment for installation and install and configure computer hardware, software, networks, printers, and other equipment.
- Set up accounts for customers and ensure teams know how to log in.
- Perform various administrative tasks, including maintaining records, managing equipment, and managing stocks of equipment.
- Support junior members of the team.
- Minimum of 4 years of experience in IT Support.
- Microsoft 365 environment experience, including Azure AD, SharePoint, and Exchange.
- Developed networking knowledge, particularly in DNS, DHCP, TCP/IP, VPNs, VLANs, cabling, routers, firewalls, and other related areas.
- On-prem and virtualized server administration knowledge.
- Knowledge of backup processes and types.
If you have strong networking knowledge and experience with the above requirements, we encourage you to apply for this exciting opportunity.
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Support Care Specialist
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
3 weeks ago
Warrington, Warrington, United Kingdom IDT Support Solutions Ltd Full time £24,000 - £26,000Job Title: 1st Line Service Desk EngineerLocation: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood.Experience Required: Minimum 2 years in a Managed Services environmentIDT Support Solutions Ltd is a dynamic and innovative company dedicated to providing top-notch IT support and services. We pride ourselves on our commitment...
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IT Support Specialist
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Financial Support Specialist
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Financial Support Specialist
1 month ago
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Care Support Specialist
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