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Front of House Operations Manager

2 months ago

Lincoln, Lincolnshire, United Kingdom Lincoln College Full time
Job Description

We are seeking a highly skilled and experienced Front of House Manager to join our team at Lincoln College, a renowned educational institution with a strong focus on hospitality and customer service.

The ideal candidate will have a passion for delivering exceptional customer experiences and a proven track record of leading high-performing teams in a fast-paced, dynamic environment.

Key Responsibilities:

  • Lead and manage the front of house team to ensure seamless service delivery and exceptional customer satisfaction.
  • Develop and implement strategies to drive sales growth, improve customer engagement, and enhance the overall dining experience.
  • Collaborate with the kitchen team to ensure smooth service operations and maintain high standards of food quality and presentation.
  • Monitor and control costs, manage inventory, and maintain accurate records to ensure efficient operations.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and continuous improvement.

Requirements:

  • Proven experience in a front of house management role, preferably in a similar educational or hospitality setting.
  • Strong leadership and team management skills, with the ability to motivate and develop staff.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals who share your passion for hospitality and customer service.