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Business Service Transformation Expert

2 months ago

Bristol, Bristol, United Kingdom Capgemini UK Full time
About the Role

We are seeking a highly skilled Senior Service Management Consultant to join our team at Capgemini UK. As a key member of our Service Integration team, you will play a crucial role in shaping and delivering Service Management and Service Integration solutions for our clients.

The ideal candidate will have a strong background in Service Management and Service Integration, with experience in implementing and transforming service management processes and solutions. You will be responsible for providing consultancy services to deliver the full spectrum of services needed to assess, plan, design, prepare, and deploy our Service Integration blueprint.

You will use our proven business change approach for implementing Service Management solutions, utilizing techniques such as Service Maturity Assessment and requirements gathering. You will also be able to articulate the business benefits with clients, either in a pre-sales setting or during transition and transformation phases.

Your Key Responsibilities
  • Provide consultancy services to deliver Service Integration solutions
  • Use our proven business change approach for implementing Service Management solutions
  • Manage and lead workshops and work streams as needed
  • Provide input to bids and assist in presenting proposals to potential clients
  • Oversee specific/multiple work streams and work on transition and transformation programmes
Your Skills and Experience
  • Knowledge of SIAM implementation and transformation
  • Knowledge of ISO20000, AI Ops, Cloud, SACM, Digital Service Management, and Digital Adoption
  • Knowledge of IT service management tool suites, including those provided by ServiceNow
  • Operational management/service delivery experience in a customer and/or outsourcing environment
  • Experience of developing core service management processes and reporting, aligned to the ServiceNow and other service management tool suites
Security Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.