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Business Operations Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Business Solutions Assistant to join our team at Reed. As a key member of our Business Solutions team, you will play a crucial role in supporting the development and growth of our business.
Key Responsibilities:- Engagement and Triage: Oversee the engagement and triage of our business solutions service desk, ensuring timely and effective resolution of customer inquiries.
- Business Solutions Knowledge: Maintain a general level of understanding of key business solution areas, including our annuity platform and customer relationships.
- Administrative Support: Provide administrative support to the Business Solutions and Services team, including data entry, reporting, and document management.
- Customer Communication: Handle customer calls, respond to emails, and resolve queries in a professional and timely manner.
- Marketing Support: Assist with internal and external documentation for Business Solutions, including marketing materials and sales collateral.
- Reporting and Analysis: Run regular reports across all business solution pillars, providing insights and recommendations to improve business performance.
- Relationship Management: Maintain strong relationships with Finance and Business Solutions & Services teams, ensuring seamless billing and service collaboration.
- Loyalty Scheme Management: Oversee the loyalty scheme, ensuring customer information is current and accurate.
- Renewals Management: Oversee the renewals inbox, sharing upcoming renewals with sales teams to ensure timely and effective sales efforts.
- Weekly Updates: Provide weekly solution updates and collate deals for recognition events, highlighting business achievements and successes.
- Day-to-Day Enquiries: Manage day-to-day enquiries in the upcoming acquisition integration, ensuring a smooth transition and minimal disruption to business operations.
- Quarterly Social Planning: Assist with quarterly social planning, including event organization and coordination.
- Strong Organizational Skills: Possess strong organizational and administrative skills, with good problem-solving abilities and attention to detail.
- Adaptability: Demonstrate adaptability to new situations and the ability to build successful relationships with colleagues, customers, and vendors.
- Self-Starter: Be an ambitious self-starter with a keenness for learning and knowledge, with a proactive and enthusiastic attitude.
- Technical Skills: Possess good knowledge of Microsoft Excel and working with numbers, with the ability to learn and adapt to new systems and technologies.
- Hybrid Working: Enjoy a hybrid working arrangement, with 3 days in-office and up to 2 days remote after a 3-month probation period.
- Modern Office Space: Work in a modern office space near the M4, with ample parking and a supportive environment.
- Inclusive Culture: Be part of an inclusive culture with social events, a supportive environment, and a hard-working team.
- Access to Technology: Have access to top-of-the-range technology for office and home working, including laptops, smartphones, and software.
- Subsidised Healthcare: Enjoy subsidised healthcare/medical benefits, with a range of options to suit individual needs.
- Generous Leave Entitlement: Receive a generous annual leave entitlement, increasing with tenure, plus optional additional unpaid leave.
