Senior Business Travel Consultant

3 weeks ago

London, Greater London, United Kingdom Corporate Travel Management (CTM) UK Full time
About the Role

We are seeking a highly skilled and experienced Senior Business Travel Consultant to join our team at Corporate Travel Management (CTM) UK. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their travel needs are met with efficiency and professionalism.

Key Responsibilities
  • Provide high-level customer service to clients, ensuring that their travel requirements are met with the highest level of professionalism and expertise.
  • Assist with emergency actions, contingency plans, and out-of-hours requirements to ensure seamless travel experiences for our clients.
  • Ensure that client travel policies are adhered to correctly, maintaining the highest level of compliance and accuracy.
  • Meet and exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure exceptional service delivery.
  • Communicate effectively with managers and business stakeholders regarding client activity, including positive and negative feedback, client complaints, and other relevant information.
  • Develop and maintain effective working relationships with colleagues in the relevant offices, fostering a collaborative and supportive team environment.
  • Ensure that all administrative tasks, both internal and external, are completed to the highest standard, maintaining accuracy and attention to detail.
  • Provide support and assistance to colleagues as required, promoting a culture of teamwork and collaboration.
  • Assist with all reservations and aspects of travel, including air, hotel, rail, and car reservations, as well as other travel-related requests received from clients and partners.
  • Offer expert travel advice for various scenarios, providing solutions and recommendations to meet client needs.
  • Stay up-to-date with all operational working practices, ensuring that you are fully conversant with the latest procedures and protocols.
  • Be flexible and adaptable, willing to work flexible hours as required to meet the needs of our clients.
  • Assist with additional tasks as required, prioritizing business needs and delivering results-oriented solutions.
Requirements
  • Team player with excellent communication and interpersonal skills, able to work collaboratively with colleagues and stakeholders.
  • Proven attention to detail and quality standards, with a focus on delivering exceptional results.
  • Extensive industry experience in all areas of the reservation process, with a strong understanding of travel management operations.
  • Sound, proven skills in Sabre or Galileo GDS, with an excellent understanding of fares and ticketing.
  • Ability to turnaround fare recalculations and ticket reissues quickly, with a focus on efficiency and accuracy.
  • Highly organized, with the ability to plan, prioritize, and multitask under pressure, delivering results-oriented solutions.
  • Strong communication skills, with a proactive approach to client servicing and a focus on delivering exceptional results.
  • Adept in using Microsoft Office software, with a strong understanding of productivity tools and applications.
Experience and Qualifications
  • Proven advanced industry experience in all areas of travel management operations, with a strong understanding of the reservation process.
  • Sound, proven skills in Sabre, with the ability to manage multiple reservations and PCCs.
  • Excellent understanding of fares and ticketing, ideally to BA1/2 level or equivalent.

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