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Digital Service Manager
2 months ago
We are seeking an experienced Digital Service Manager to join our dynamic team at EMBS Technology. As a key member of our digital services team, you will play a crucial part in delivering exceptional customer experiences across our organization.
You will work closely with internal digital teams, the wider organization, and external suppliers to manage system changes, ensuring they are implemented efficiently and deliver maximum value.
Key Responsibilities- Develop and implement digital service strategies to drive business growth and improve customer satisfaction.
- Lead cross-functional teams to deliver digital services, ensuring effective communication and collaboration.
- Manage system changes to minimize disruption and maximize value.
- Collaborate with stakeholders to identify and prioritize digital service improvements.
- Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure service quality.
- Pension Scheme: An exceptional employer contribution rate of approximately 28.97%.
- Recognition Scheme: A values-based recognition program to celebrate your contributions.
- Flexible Working: Options include full-time, part-time, compressed hours, and partial remote working.
- Generous Holiday Allowance: 27.5 days of annual leave, with the option to add 6 extra days, plus 8 public holidays.
- Parental Leave: 26 weeks of full pay for eligible employees.
- Professional Development: Support for further professional qualifications and payment for one annual professional subscription.
- Employee Assistance: Access to a free, confidential Employee Assistance Program.
- Health and Well-being: Annual health check and £15 monthly well-being allowance.
- Office Perks: Complimentary tea, coffee, and soft drinks, with on-site free parking at our Mansfield office.
- Employee Discounts: Access to exclusive offers and discounts.
We value a healthy work-life balance and are committed to providing flexible working arrangements. Whether it's job sharing, flexible hours, or working from home, we are open to discussing what flexibility means to you.
Our inclusive, trusted, and progressive culture is at the core of everything we do, making us a great place to work.
