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Technical Customer Support Specialist
2 months ago
Job Overview
Northreach is seeking a highly skilled Technical Customer Support Agent to join our team. As a Technical Customer Support Agent, you will be responsible for providing exceptional support to our VIP customers through phone and email channels.
Key Responsibilities
- Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
- Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
- Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
- Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations.
Requirements
- Passion for technology and a keen interest in electronic products, especially smartphones.
- Excellent communication skills, with fluency in spoken English.
- Strong problem-solving abilities and a customer-focused approach.
- Previous experience in technical customer service or support roles preferred.
- College Diploma or higher education level is required.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
