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Branded Operations Coordinator

2 months ago

Leicester, Leicester, United Kingdom NEXT Full time

About the Role

We are seeking a highly organized and detail-oriented Branded Operations Coordinator to join our team at Next. As a key member of our Branded Operations team, you will be responsible for efficiently assigning tasks and brand-related queries to the appropriate teams, ensuring that complex issues are promptly and accurately handled.

Key Responsibilities

  • Assign tasks and brand-related queries to the appropriate teams, ensuring timely and accurate resolution.
  • Take ownership of queries, diving deep to resolve them rather than simply redirecting them to others.
  • Collaborate across departments to assign and track the progress of tasks, facilitating effective communication and ensuring a seamless workflow.
  • Provide exceptional customer service, demonstrating a keen interest in understanding and resolving customer concerns.
  • Quickly learn and adapt to new systems, tools, and processes to enhance effectiveness in addressing and resolving queries.

About You

We are looking for an individual who is passionate about problem-solving, takes ownership of issues, and is eager to learn and adapt to new systems and tools. You will have a genuine interest in helping customers and enjoy finding ways to make their experience better.

Your Team

Our Branded Operations team is a diverse group of talented and hardworking individuals who thrive in a relaxed and friendly environment. We believe in a non-hierarchical culture where everyone's voice is valued, and personal and professional development is strongly encouraged. We are passionate advocates of upskilling, always looking for ways to grow and improve together.

Your Benefits

  • Profit-related bonus
  • 23 days holiday plus bank holidays
  • Contributions into a pension scheme
  • Sharesave scheme, which allows you to invest in Next and claim your share of our success
  • Fantastic restaurant, coffees shops and juice bar
  • Staff shop
  • Free parking on-site, including car sharing
  • Free company bus service to and from Leicester city centre and other areas
  • 25% staff discount on most Next products – either in our stores or delivered directly to your desk
  • On-site nursery (salary sacrifice scheme) in Leicester
  • National and local discounts on goods and services
  • Digital GP healthcare service