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Customer Service Representative

2 months ago

London, Greater London, United Kingdom The Recruitment Co. Full time
Job Title: Careline Advisor - Swedish Speaker

Job Summary:

We are seeking a highly skilled and fluent Swedish speaker to join our team as a Careline Advisor. As a key member of our customer support team, you will be responsible for delivering exceptional customer care and support to Nordic consumers across all contact channels.

Key Responsibilities:

  • Provide excellent customer care and support to Nordic consumers via phone, email, and other contact channels
  • Handle customer queries and complaints in a professional and empathetic manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty
  • Stay up-to-date with product knowledge and industry trends to provide informed and accurate support

Requirements:

  • Fluent Swedish speaker with excellent written and verbal communication skills
  • Strong English language skills, with the ability to communicate effectively with customers and colleagues
  • Excellent interpersonal and problem-solving skills, with the ability to work in a fast-paced environment
  • Experience in customer-facing roles, preferably in the food industry sector
  • Strong interest in food and food for special medical purposes
  • IT skills, including proficiency in Google Suite and Microsoft Office
  • CRM knowledge, such as Salesforce, is a plus
  • Flexible to work shifts, including evenings and weekends
  • Self-motivated and a team player, with a passion for delivering exceptional customer service

About The Recruitment Co.:

We are a leading recruitment agency specializing in customer-facing roles. Our team is dedicated to providing exceptional service to our clients and candidates, and we are committed to helping you find your dream job.