Customer Service Representative

2 weeks ago


Huntingdon, Cambridgeshire, United Kingdom 1st Choice Rec Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer inquiries.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone and email.
  • Provide accurate information regarding products and services.
  • Identify customer needs and recommend appropriate products or services to enhance their experience.
  • Maintain detailed and accurate records.

Requirements:

  • Proven experience in customer service – can be from any transferable sector.
  • Strong communication and interpersonal skills.
  • Ability to handle calls with professionalism and patience.
  • Sales-oriented mindset with the ability to upsell and cross-sell.
  • Excellent attention to detail.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Comprehensive training program.
  • A supportive and collaborative work environment.
  • Excellent company benefits – genuine employer of choice in the area.
  • Employee discounts on products and services.
  • Health and wellness benefits.


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