Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer inquiries.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone and email.
- Provide accurate information regarding products and services.
- Identify customer needs and recommend appropriate products or services to enhance their experience.
- Maintain detailed and accurate records.
Requirements:
- Proven experience in customer service – can be from any transferable sector.
- Strong communication and interpersonal skills.
- Ability to handle calls with professionalism and patience.
- Sales-oriented mindset with the ability to upsell and cross-sell.
- Excellent attention to detail.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive training program.
- A supportive and collaborative work environment.
- Excellent company benefits – genuine employer of choice in the area.
- Employee discounts on products and services.
- Health and wellness benefits.
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