Telecommunications Specialist

London Bridge Hospital

Full-Time, 38 hours per week

Permanent Position

We are seeking a dedicated Telecommunications Specialist to enhance our service delivery at London Bridge Hospital. This role is pivotal in ensuring a premium customer experience by effectively communicating the advantages of our healthcare services and assisting clients throughout their inquiries. The position entails both incoming and outgoing communication tasks.

Our commitment is to the enhancement and well-being of human life. This core principle drives every action we take at London Bridge Hospital. From our leadership to our frontline staff, we all contribute to providing outstanding care to our patients. While some may view this role as merely a position in Patient Access, we see it as part of a broader mission with a distinct purpose that positively impacts lives daily.

Key Responsibilities:

Professionally manage incoming calls and ensure seamless call transfers. Maintain accurate updates across all systems, directing calls to the appropriate department or individual. Respond promptly to calls, adhering to established service level agreements (SLAs) and personal performance indicators (KPIs). Collaborate closely with staff across various departments, including GP Liaison and Consultant Liaison, to keep colleagues informed about new services and updates.

Required Qualifications:

Exceptional customer service abilities. Experience in a fast-paced work environment. Strong telephone communication skills. Ability to work effectively within a team. Excellent time management capabilities.

Why Choose London Bridge Hospital?

Established over 50 years ago, London Bridge Hospital has become a prominent provider of private healthcare. We have invested significantly in cutting-edge treatments, technology, and facilities. As part of a large, established healthcare organization, we offer unparalleled opportunities for career advancement through various training programs and a work environment that prioritizes both mental and physical well-being.

By supporting our employees, we enable them to deliver exceptional care to our patients. As a Telecommunications Specialist, you will benefit from:

25 days of annual leave (plus bank holidays), with options to buy or sell leave. Private Healthcare Insurance for treatment at our leading facilities. A pension scheme with contributions that increase with service duration. Season Ticket Loan and Cycle to Work initiatives. Group Life Assurance from the first day of employment. Coverage for critical illness. Enhanced parental leave policies. Discounts on various services, including maternity packages. A comprehensive range of flexible health and lifestyle benefits. Discounts with over 800 major retailers.

Commitment to Diversity and Inclusion

Our guiding philosophy emphasizes putting patients first and supporting our colleagues. We believe that healthcare thrives on a foundation of inclusion, compassion, and respect for both our patients and each other. By collaborating with our colleagues, we are fostering a genuinely inclusive environment where individual differences are valued, and everyone can reach their full potential.

We are dedicated to ensuring that everyone feels comfortable bringing their authentic selves to work and is afforded equal opportunities. We are open to discussing flexible working arrangements and providing reasonable adjustments throughout our recruitment process and in the workplace for those who require them.

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