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Assistant Store Manager
2 months ago
As an Assistant Store Manager at Aesop, you will embody our desire to engage, listen, and guide customers to relevant products. You will partner with the Store Manager to lead, develop, and motivate the team to deepen the way our products are experienced, creating exceptional and inclusive customer experiences that contribute to our overall commercial success.
Key Responsibilities- Provide operational, administrative, and leadership support within the store while maintaining Aesop's impeccable standards.
- Develop and implement strategies to drive sales growth and improve customer satisfaction.
- Lead and motivate the team to achieve sales targets and provide excellent customer service.
- Collaborate with the Store Manager to create a positive and inclusive work environment.
- Contribute to the development of the store's visual merchandising and display standards.
- Experience in a people management role or similar within a customer service environment.
- Proven track record of effective selling skills and ability to drive commercial outcomes.
- History of successfully participating in, contributing to, and leading a team; creating an inclusive and psychologically safe work environment.
- Demonstrated ability to utilise empathy to manage interpersonal relationships.
- Open mindset and deep curiosity seeking to understand others, listen without judgement, and act on diverse perspectives.
- Strong communication, problem-solving, and merchandising skills.
- Working knowledge of skin care and skin care industry (advantageous).
- Knowledge of hair care, body care, fragrance, and home categories (advantageous).
- Computer literacy encompassing strong familiarity with Microsoft Office suite.
- Up to 50% product discount and bi-annual complimentary product allocation.
- Cycle to work scheme.
- Summer wellness leave options and paid volunteering allowance for all employees.
- In-house Product and Core skills training.
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance.
- Suite of options to aid development, including complimentary access to LinkedIn Learning.
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app.
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation.
Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion, and belonging play an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
