Student Enquiries Coordinator

2 days ago


Hull, Kingston upon Hull, United Kingdom University of Hull Full time
Job Title: Future Students Enquiries Coordinator

The University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. As part of this initiative, the Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students.

The SSD team is the engine room for student services, supporting and driving a student-centred model of service delivery. It collates, interrogates, and shares data from enquiry channels to drive future service improvements and sets service standards. The team partners with other student service providers to ensure consistent and collaborative service delivery.

As a key member of the SSD team, the Future Students Enquiries Coordinator will lead and coach a team of administrators to provide enquiry management and general assistance services to prospective students, applicants, and agents. This role is critical in ensuring seamless service provision and driving continuous improvement.

Key Responsibilities:

  • Lead and coach a team of Future Student Enquiries Administrators
  • Provide enquiry management and general assistance services to prospective students, applicants, and agents
  • Collaborate with the SSD team to drive service improvements and set service standards
  • Partner with other student service providers to ensure consistent and collaborative service delivery

Requirements:

  • Strong leadership and coaching skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team environment
  • Strong problem-solving and analytical skills


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    {"title": "Future Student Enquiries Coordinator", "content": "Student Service Delivery TeamThe University of Hull has adopted a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services through the...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    {"title": "Future Student Enquiries Coordinator", "content": "Student Service Delivery TeamThe University of Hull has adopted a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services through the...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    About the RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth.The Student Service Delivery (SSD) team provides enquiry management and information services through the University's student portal, CRM, and unified telephony.As part of the SSD team, the...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    About the RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth.The Student Service Delivery (SSD) team provides enquiry management and information services through the University's student portal, CRM, and unified telephony.As part of the SSD team, the...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    {"h1": "Student Service Delivery Team", "p": "The University of Hull is committed to delivering exceptional student services, and the Student Service Delivery (SSD) team plays a vital role in achieving this goal. As a key member of the team, the Future Students Enquiries Administrator will be responsible for providing customer-focused enquiry management and...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    {"h1": "Student Service Delivery Team", "p": "The University of Hull is committed to delivering exceptional student services, and the Student Service Delivery (SSD) team plays a vital role in achieving this goal. As a key member of the team, the Future Students Enquiries Administrator will be responsible for providing customer-focused enquiry management and...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    About the RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. As part of this model, the Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students.Key ResponsibilitiesLead and coach a...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    About the RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. As part of this model, the Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students.Key ResponsibilitiesLead and coach a...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Student Service Delivery team as a Future Students Enquiries Administrator.Key ResponsibilitiesRespond to inbound enquiries from prospective students, applicants, and agents via various channels, including telephone, WhatsApp, live chat, and email.Participate in Open...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    About the RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. As a key member of the Student Service Delivery (SSD) team, you will play a vital role in providing enquiry management and information services for prospective and current students.Key...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    About the RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. As a key member of the Student Service Delivery (SSD) team, you will play a vital role in providing enquiry management and information services for prospective and current students.Key...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    Job SummaryThe University of Hull is adopting a new professional service delivery model, centralizing services to ensure efficient operations and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University's student portal, CRM, and service...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    Job SummaryThe University of Hull is adopting a new professional service delivery model, centralizing services to ensure efficient operations and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University's student portal, CRM, and service...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    About the RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. As part of this model, the Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students.The SSD team is the engine room and...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    About the RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. As part of this model, the Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students.The SSD team is the engine room and...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    **About the Role**The University of Hull is seeking a highly skilled Student Service Delivery Manager to lead the delivery of excellent customer service and oversee high-quality support for prospective and current students.**Key Responsibilities**Manage and develop enquiry management services to effectively and efficiently meet the needs of a range of...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    **About the Role**The University of Hull is seeking a highly skilled Student Service Delivery Manager to lead the delivery of excellent customer service and oversee high-quality support for prospective and current students.**Key Responsibilities**Manage and develop enquiry management services to effectively and efficiently meet the needs of a range of...

  • Student Services Lead

    4 weeks ago


    Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    The University of Hull is seeking a dedicated Student Services Lead to join our dynamic Academic Services team. We've implemented a new professional service delivery model, centralizing key functions to ensure efficiency, knowledge sharing, and continuous improvement across the university. This model fosters a collaborative environment where professional...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    {"title": "Student Service Delivery Manager", "content": "Key ResponsibilitiesThe Student Service Delivery Manager will be responsible for delivering exceptional customer service, overseeing high-quality support for prospective and current students, and managing enquiry management services to meet the needs of diverse student cohorts.This includes providing...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    {"title": "Student Service Delivery Manager", "content": "Key ResponsibilitiesThe Student Service Delivery Manager will be responsible for delivering exceptional customer service, overseeing high-quality support for prospective and current students, and managing enquiry management services to meet the needs of diverse student cohorts.This includes providing...