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Retail Operations Supervisor

2 months ago

Mansfield, Nottinghamshire, United Kingdom Pandora Full time
About the Role

We are seeking a highly capable individual to support their team in providing an unforgettable PANDORA in-store experience.

Key Responsibilities
  • Hold daily team briefs, sharing store KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • Monitor store sales figures
  • Handle serious complaints that have been escalated
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV, and productivity
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service, and adapting your approach depending on individuals' personalities and needs
  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems
  • Assist the store management with administrative duties, including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions, including returns and exchanges, and anything escalated by the wider team
Requirements
  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • Strong communication skills in order to establish and coach a high-performance team
  • Ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with a contagious enthusiasm for PANDORA product and core values
  • A well-presented appearance with a taste for luxury and a passion for retail
What We Offer
  • A highly competitive salary
  • Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved)
  • 55% employee discount
  • Access to Winniperks, our online discount and benefits platform, which includes gym discounts, partnership deals, hospitality offers, and more
  • Parties, incentives, and gifts throughout the year