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Neighbourhood Management Lead

2 months ago


Watford, Hertfordshire, United Kingdom Home Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Housing Manager to join our team in the Central Region. As a key member of our housing management team, you will be responsible for delivering excellent customer service and supporting our customers in their homes.

Key Responsibilities
  • Develop and maintain a community patch plan in collaboration with customers and external stakeholders.
  • Represent Home Group in our communities and undertake Housing Manager tasks such as patch inspections, anti-social behaviour management, statutory compliance visits, rent arrears visits, and viewings/sign-ups for new customers.
  • Progress legal paperwork such as Notices of Seeking Possession and prepare witness statements for anti-social behaviour cases at court.
  • Represent Home Group at Court on cases on your patch.
  • Involve across our other housing management functions.
Requirements
  • A background in neighbourhood management processes, either within the housing sector or an alternative sector.
  • An understanding of housing management, housing law, and customer service.
  • Fully competent in IT and able to learn new systems quickly.
  • Super organised and methodical in your approach and a proactive self-starter with a can-do positive attitude.
  • Passionate about delivering excellent customer service and have a genuine desire to help your customers.
  • Confident working with external partners and stakeholders such as local authorities.
About Us

Home Group Limited is a leading provider of affordable housing and support services. We are committed to delivering excellent customer service and supporting our customers in their homes. We offer a range of benefits, including a generous pension scheme, health cash plan, and opportunities for career development.

What We Offer
  • 34 days leave (including bank holidays and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too.
  • Health cash plan saving you from £1140 per annum. We cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
  • Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
  • Generous pension scheme with life insurance of 3 x salary.
  • Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.