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Credit Control Manager

2 months ago

Hayes, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

We are seeking an experienced Credit Control Supervisor to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for managing a medium-sized Credit Control Team and ensuring the effective management of collection and debt management activities.

Key Responsibilities
  • Manage and optimise the team's performance to meet or exceed key Performance Indicators (KPIs) set by management
  • Conduct regular performance reviews, provide coaching and mentorship, and offer constructive feedback to support team members' professional growth
  • Minimise risk and write-offs by effectively managing collection and/or debt management activity
  • Analyse customer accounts for their suitability for proceeding with legal action
  • Manage and oversee the legal process
  • Ensure our credit control systems remain up to date and accurately reflect activity
  • Coordinate and liaise with branches ensuring they are kept up to date with all legal cases
  • Provide management with information on collection and debt management activities
  • Process all payment types received from customers, and any other data entry that is needed, concerning legal accounts
  • Deal with all insolvency, administration, liquidation, and receivership cases
  • Handle escalated credit control issues and liaise with clients and stakeholders on credit matters
  • Collaborate with other departments to address customer issues and improve resolution timeframes
  • Support the Head of Billing and Credit Control with process changes to improve procedures within the O2C functions
  • Assist with and prepare credit control reports for the management team
  • Provide training and mentorship for members of the team
  • Assist in any other ad-hoc duties
About You

You will be a highly experienced credit specialist with excellent knowledge and experience of the litigation processes. You will also have supervised a small team of credit controllers in the past. Advanced Excel for reporting is essential. Whilst industry experience is desirable, it is not essential, so we will consider all similar service-related backgrounds.

What We Offer

This is a great opportunity for a credit control supervisor with litigation experience to step up into a new challenge. The job is permanent, offering a salary of up to £45K per annum + commission of up to £6.5K per annum. The role is also hybrid, with parking available at our offices in West London.