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Visitor Services Coordinator

3 months ago

Worksop, Nottinghamshire, United Kingdom The National Trust Full time
Visitor Services Coordinator

Overview

We are seeking a Visitor Services Coordinator to become a vital member of our team at The National Trust. In a lively environment, you will contribute significantly to delivering exceptional customer experiences.

This position operates on an annualized hours basis, where your monthly working hours may fluctuate, yet your compensation will be distributed in 12 equal payments throughout the year. The role encompasses 1170 hours annually, averaging 22.5 hours weekly, with flexibility based on operational needs.

Availability for weekend, bank holiday, and school holiday shifts is essential, with team members typically covering approximately half of all weekends and most bank holidays.



Work Environment

Reporting to the Welcome Manager, you will collaborate with a dedicated Welcome team of around 30 individuals. In this supportive atmosphere, we prioritize each other's well-being and professional growth. We are committed to your learning and career development, providing the necessary training and support to help you achieve your aspirations.



Key Responsibilities

Your role will be dynamic and focused on maintaining high presentation standards and engaging with visitors. You will be responsible for the upkeep of the primary visitor areas, which includes tasks such as:

  • Maintaining cleanliness by sweeping leaves and litter picking
  • Emptying visitor waste and recycling bins
  • Creating and updating informational signage
  • Replenishing water bowls for pets

In this capacity, you will ensure that The National Trust remains an inviting destination for visitors. Working closely with fellow Welcome & Service Coordinators, you will assist visitors in navigating the expansive grounds, promoting events, offers, and products to enhance their experience.

Your duties will also include the daily opening and closing of visitor facilities, such as play areas and chapels. On certain shifts, you will be stationed at the Information Point, addressing visitor inquiries, facilitating mobility scooter bookings, and processing membership applications.

Additionally, you will have the opportunity to participate in the Welcome rota at various locations, handling ticket sales, payment processing, and promoting our support initiatives. You will assist in event delivery throughout the year, including managing parking duties, while collaborating with a diverse team of staff and volunteers to provide outstanding visitor service.



Candidate Profile

We invite applications from individuals who are:

  • Customer-oriented with a positive demeanor
  • Able to work collaboratively as part of a team, yet also independently
  • Organized and adaptable to changing circumstances
  • Eager to acquire new skills and knowledge


Benefits

The National Trust is dedicated to fostering an inclusive culture where everyone feels valued. We strive to reflect the diversity of the communities we serve. Our commitment to inclusivity means that we welcome and appreciate differences within our teams.


• Comprehensive pension scheme of up to 10% of basic salary


• Complimentary access to National Trust locations for you, a guest, and your children (under 18)


• Rental deposit loan program


• Season ticket loan options


• Electric vehicle leasing program


• Employee discounts on various services, including gym memberships and shopping


• Generous holiday allowance of up to 32 days, with the option to purchase additional leave, subject to criteria


• Flexible working arrangements when feasible


• Employee assistance program


• Free parking at most National Trust locations

For more information about the benefits we offer to support our employees, please refer to our resources.