Business Services Coordinator

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom The National Trust Full time
Job Summary

We are seeking a highly organized and detail-oriented Business Services Coordinator to join our team at The National Trust. As a key member of our operations team, you will be responsible for providing exceptional support to our staff, volunteers, and visitors.

About the Role

This is a 30-hour per week position, with some flexibility to work occasional weekends and bank holidays. You will be the primary point of contact for school and group visits, ensuring a smooth and enjoyable experience for all. As part of our Duty Management Team, you will work closely with our Property Operations Manager to ensure the property runs safely and efficiently.

Key Responsibilities

* Provide administrative support to the operations team, including data entry, filing, and record-keeping* Assist with the coordination of school and group visits, including communication with visitors and staff* Support the Duty Management Team to ensure the property runs smoothly and safely* Collaborate with colleagues to achieve business objectives and improve processes* Develop and maintain relationships with internal and external stakeholders* Maintain accurate records and reports as required

Requirements

* Relevant experience in a business support environment, with facilities or office supervision responsibility* Excellent written and verbal communication skills* Strong team player with a customer-focused approach* Ability to multitask and prioritize workload* Well-organized and attention to detail* Advanced IT skills* Ability to work flexibly, including occasional weekends and bank holidays

What We Offer

* Substantial pension scheme of up to 10% basic salary* Free entry to National Trust places for you, a guest, and your children (under 18)* Rental deposit loan scheme* Season ticket loan* EV car lease scheme* Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts* Holiday allowance up to 32 days, plus holiday purchase scheme* Flexible working whenever possible* Employee assistance programme* Free parking at most Trust places

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