Insurance Benefits Team Lead
3 weeks ago
Location: London
Full/Part Time: Full Time
Insurance Industry Sectors: Employee Benefits, Brokerage, Broker
Purpose of Role:Lawes consulting group is working closely with a key client who is looking for an Employee Benefits analyst team leader to manage a team of three analysts. This role operates within a vibrant and rapidly evolving atmosphere. The ideal candidate will oversee a compact team of analysts leading a team to support client relationship development, aid in benefit reviews, handle administration tasks, and address client/member queries.
Key Responsibilities:- Manage workloads among the analyst team, ensuring fairness and manageability by redistributing tasks as needed.
- Promote the exchange of ideas within the analyst function to encourage best practices and uphold quality standards.
- Assist in implementing process and system changes and monitor their effectiveness. Offer guidance to analysts in handling errors, problems, complaints, and disputes.
- Ensure accessibility and currency of process maps and administration guides.
- Support consultants in tracking project progress, maintaining client files, and updating activity trackers.
- Manage benefit specifications, scheme accounting, census data audits, and ad-hoc consulting projects.
- Ensure full compliance with compliance requirements and internal controls.
- Effectively and professionally communicate, both verbally and in writing, to ensure consistent adherence to processes across the team.
- Oversee the delivery of claims and underwriting activities.
- Build and maintain ongoing relationships with clients, insurers, and internal colleagues.
- Handle telephone inquiries from clients and manage client mailboxes.
- Minimum of 4 years of experience in the insurance or intermediary sector, preferably specializing in private healthcare and group risk.
- Health and Benefits experience (from a brokerage or insurer).
- Exceptional attention to detail.
- Ability to think intuitively, assertively, and creatively.
- Capable of thriving in a fast-paced environment and consistently meeting deadlines.
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