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Customer Education Solutions Expert
3 months ago
Join a transformative mission in health innovation
At Cytiva, we are dedicated to pioneering solutions that enhance human health. Our esteemed clients engage in critical activities that range from foundational biological research to the creation of groundbreaking vaccines, novel medications, and advanced cell and gene therapies.
Here at Cytiva, you will have the opportunity to foster your personal and professional growth while tackling significant challenges alongside a team that values mutual support, our clients, and their patients. With a global presence in over 40 countries, Cytiva offers a dynamic environment where every day presents a chance to learn and develop your career over the long term.
As part of the Biotechnology division at Danaher, we unite specialized technical knowledge and talent to create the next generation of impactful therapeutics.
The Customer Learning Solutions Specialist at Cytiva plays a crucial role in assisting our clients with educational programs that facilitate the effective development and production of therapies utilizing Cytiva solutions.
This role is situated within the Learning Solutions organization and allows for remote work flexibility. At Cytiva, our vision is to propel future therapeutics from discovery to delivery.
Key Responsibilities:
- Serve as a subject matter expert on Cytiva's customer learning initiatives, collaborating with our commercial team to communicate the value and integration of these programs.
- Conduct engaging demonstrations of immersive learning experiences, showcasing the benefits of accelerated learner proficiency.
- Interact with clients to assess their educational requirements concerning Cytiva products, identifying challenges and determining how tailored learning programs can meet those needs.
- Ensure a smooth onboarding process for all blended learning initiatives, promoting adoption and delivering consistent value to customers.
- Gather customer insights and market feedback to inform product management, aiding in the development and enhancement of Cytiva's blended learning offerings.
Qualifications:
- Proven experience collaborating with diverse internal stakeholders.
- Familiarity with adult learning theories and methodologies.
- Minimum of 5 years in the life sciences sector or a relevant scientific background.
- Outstanding oral and written communication skills, demonstrating diplomacy and persuasiveness.
- At least 5 years of experience in commercial, learning and development, or a related field.
Preferred Qualifications:
- Experience with virtual and augmented reality training to enhance learner competence.
- 2+ years of experience working with large or multinational organizations.
- 2+ years in a commercial role within the life sciences sector.
- 5+ years in a learning and development design or implementation capacity.
- Bachelor's Degree in Learning and Development, Life Sciences, or a related discipline.
At Cytiva, we are committed to creating a more sustainable workforce. We recognize the advantages of flexible, remote work arrangements for eligible positions and are dedicated to fostering rewarding careers, regardless of the work setting. This position is eligible for a remote work arrangement, allowing you to work from home. Further details regarding this remote work option will be shared during the interview process. Discover the flexibility and opportunities that a career at Cytiva can offer.
At Danaher, we combine scientific expertise, technological innovation, and operational capabilities to accelerate the real-world impact of tomorrow's advancements. We collaborate with clients globally to tackle their most intricate challenges, crafting solutions that bring the power of science to life. Our international teams are at the forefront of innovation across Life Sciences, Diagnostics, Biotechnology, and beyond.
We value diversity at Danaher, recognizing the importance of both similarities and differences within our workforce, workplace, and the markets we serve. Our associates, clients, and stakeholders contribute unique perspectives shaped by these diverse attributes.