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Night Support Assistant

2 months ago

Guildford, Surrey, United Kingdom Riverside Full time
About the Role

We are seeking a Night Support Assistant to join our team at Vaughan House in Guildford. As a Night Support Assistant, you will play a vital role in delivering an outstanding service to our customers, who may have complex needs, mental health needs, and a history of substance misuse.

Key Responsibilities
  • Assist in the planning and delivery of personalized support and move-on plans for customers
  • Understand the risk management process and assist the team in organizing and undertaking regular reviews of support and risk
  • Inspire and motivate customers to meet agreed outcomes and develop life skills
  • Assist customers with day-to-day support and tenancy-related matters
  • Assist the team in identifying and promoting opportunities for employment, education, and training, and support customers to access them
  • Signpost customers to appropriate external support services, such as food banks and other community resources
  • Support customers to be 'tenancy ready,' enabling successful move-on
  • Support customers to be financially independent through budgeting plans and maximizing income
  • Support and monitor customers' healthcare needs, ensuring appropriate contact with healthcare professionals
  • Empower customers to move towards self-management of their medication by following Riverside's medication procedure
  • Maintain and update clear, accurate, and strengths-based records on the appropriate digital platform
  • Assist in the promotion of customer involvement and consultation
  • Assist with the delivery of a range of group work sessions
Requirements
  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • Experience of working in a team and communicating positively with other people
  • Experience of being able to organize tasks and plan accordingly while dealing with people
  • A team player with a caring, empathetic, flexible, and resilient, can-do attitude
  • Able to use initiative and have confidence to make decisions
  • Basic administrative and IT skills to maintain records
About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalizing neighborhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits
Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification), they will be guaranteed an interview.