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Modern Workplace Technology Leader
2 months ago
Shape the Future of Work at Thames Water
We're seeking a passionate and driven Modern Workplace Technology Lead to join our dynamic Team Digital. In this role, you'll play a pivotal part in shaping the technology landscape that empowers our 12,000 users across the country.
Your Impact- Lead and Inspire: Guide, mentor, and develop a team of support technicians and engineers, fostering a collaborative and high-performing culture.
- Enhance User Experience: Implement innovative strategies and solutions to continuously improve the end-user experience.
- Champion Communication: Act as a liaison between end users and technical teams, ensuring clear communication and timely resolution of support requests.
- Knowledge is Power: Create and maintain comprehensive documentation, including knowledge base articles, standard operating procedures, and support guides.
- Ensure Compliance: Maintain strict adherence to relevant regulations, standards, and corporate policies.
We're looking for a tech-savvy leader with a proven track record in end-user computing environments. You possess:
- A deep understanding of Windows and mobile operating systems.
- Exceptional communication skills, both written and verbal.
- The ability to manage multiple projects effectively in a fast-paced environment.
- Extensive experience in IT support, with demonstrable leadership capabilities.
- A customer-centric approach, dedicated to providing exceptional user support.
At Thames Water, we're committed to delivering essential water and wastewater services while protecting the environment. As a Modern Workplace Technology Lead, you'll play a vital role in supporting our mission by ensuring our technology infrastructure empowers our employees to deliver exceptional service.
