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Lived Experience Coordinator
2 months ago
We are seeking a highly motivated and experienced Lived Experience Coordinator to join our team at The Forward Trust. As a key member of our Dependency and Recovery Service, you will play a vital role in supporting individuals with complex needs and helping them to achieve positive change in their lives.
Key Responsibilities- Develop and manage our Lived Experience peer mentor/volunteer service, recruiting, training, and supervising peer mentors/volunteers.
- Co-ordinate team meetings, update training, and provide supervision for peer mentors/volunteers, as well as supporting with Level 2 peer mentoring qualification.
- Carry a diverse caseload, navigating clients' recovery journeys, providing support and continuity of contact, and signposting as needed.
- Complete comprehensive assessments, collaborative action plans, and maintain accurate record-keeping on electronic case management systems.
- Work collaboratively with other partner agencies and probation staff to achieve targets set by The Forward Trust and local commissioners.
- Knowledge of the issues facing service users in the criminal justice sector.
- Previous experience of providing a peer support service to this or a similar client group or working closely with volunteers.
- Demonstrable experience of managing high caseloads, carrying out risk/comprehensive assessments, SMART action plans, and effective case records.
- Experience of delivering both 1:1 and group-work interventions using motivational techniques.
- Experience of providing training and support for peer support services to prisoners, or those with drug or alcohol problems.
- The ability to set and stick to professional boundaries and manage risks.
- Ability to work effectively with key partners to successfully deliver projects.
- Demonstrate the ability to organise workload, ensuring effective time management and prioritisation to meet targets.
- Understanding of, and commitment to, the principles of equal opportunity and GDPR requirements, including client confidentiality.
- Experience of strong communication skills with people from a range of backgrounds in a sensitive, supportive, and professional manner.
- Proactivity, quick thinking, with a high-level use of initiative.
- Resilience, solving problems, taking learning on board from mistakes to aid personal and professional growth.
- Adaptability, able to work in fast-paced changing environments.
- Confidence, has confidence in own abilities, has good eye contact, and able to communicate clearly and concisely.
- Team Work, works in harmony with colleagues to deliver results.
- Open to Feedback, open to constructive feedback in order to further develop.
- A relevant qualification in criminal justice/social care or relevant experience in a comparable role.
- Training opportunities and career development.
- Flexible working.
- Season Ticket Loan Scheme.
- Cycle to work scheme.
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays.
- Contributory Pension Scheme, employer-matched contributions of up to 6% in the first two years of service and up to 9% thereafter.
- Death in Service Payment (2x annual salary).
- Critical Illness Insurance (subject to qualifying criteria).