Spare Parts Coordinator

4 days ago


Derby, Derby, United Kingdom Vantage Recruitment Full time
Spare Parts Coordinator / Sales Administrator

We are seeking a highly skilled and customer-focused Spare Parts Coordinator / Sales Administrator to join our team at Vantage Recruitment. As a key member of our sales team, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Customer Service: Handle inbound calls, emails, and website inquiries, providing accurate and timely solutions to customer spare parts needs.
  • Spare Parts Procurement: Identify and recommend suitable spare parts based on customer equipment models and specifications, ensuring timely delivery and minimizing downtime.
  • Relationship Building: Foster strong relationships with customers, suppliers, and internal teams to provide a personalized and efficient service.
  • Order Processing: Handle incoming inquiries, process orders, and resolve customer issues efficiently, ensuring customer satisfaction.
  • Stock Management: Monitor stock levels and liaise with suppliers or factories regarding spare parts, ensuring timely delivery and minimizing stockouts.
Requirements:
  • Customer Service Experience: Proven experience in customer service or a related field, with a strong focus on technical knowledge and problem-solving skills.
  • Technical Skills: Ability to look at technical specifications or look up technical parts on an online system, with proficiency in MS Office.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
  • Professional Growth: Opportunities for professional growth and development, with full training provided.
  • Supportive Environment: A supportive and collaborative work environment, with a dynamic and innovative company culture.


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