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**Store Operations Manager**, **Retail Leadership Position**

2 months ago

West Blatchington, Brighton and Hove, United Kingdom SWAROVSKI UK Full time

**About the Role**

At Swarovski UK, we are seeking a highly skilled and motivated **Assistant Store Manager** to join our team. As a key member of our store leadership, you will be responsible for driving sales growth, improving customer satisfaction, and leading a high-performing team.

**Key Responsibilities**

  • **Advocate for Exceptional Customer Service**: Foster a culture of excellence in customer service, ensuring that every customer interaction is personalized, attentive, and memorable.
  • **Lead and Develop a High-Performing Team**: Recruit, train, and develop a team of sales associates who are passionate about delivering exceptional customer experiences and driving sales growth.
  • **Drive Sales Growth**: Develop and implement strategies to increase sales, improve conversion rates, and enhance the overall shopping experience.
  • **Maintain a Clean and Organized Store Environment**: Ensure that the store is always clean, organized, and visually appealing, reflecting the Swarovski brand standards.

**Requirements**

  • **Strong Leadership and Communication Skills**: Proven ability to lead and motivate a team, communicate effectively with colleagues and customers, and build strong relationships.
  • **Sales and Customer Service Experience**: Minimum 2 years of experience in a sales or customer-facing role, with a proven track record of driving sales growth and improving customer satisfaction.
  • **Knowledge of Retail Operations**: Familiarity with retail operations, including inventory management, visual merchandising, and store maintenance.