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Sales Operations Leader

2 months ago


Hull, Kingston upon Hull, United Kingdom Neilson Financial Services Full time
Position Overview

At Neilson Financial Services, we are committed to providing families with essential financial security through a variety of life insurance solutions.

As a prominent provider of straightforward, innovative, and value-driven direct life insurance offerings, our brands, including Cover Direct and Seniors Choice, are well recognized.

Since our inception in the UK in 2012, we have transformed into an award-winning global entity, establishing a strong presence in the life insurance sector with offices across multiple countries including the UK, USA, Canada, Ireland, and Australia.

Role Summary

Are you an enthusiastic and results-oriented Sales Operations Leader? This is your chance to become a vital part of our expanding sales division within our Call Centre.

Neilson Financial Services is in search of a dynamic Team Leader to guide a group of exceptional Sales Agents who specialize in marketing life insurance products through both outbound and inbound communications.

Your Daily Responsibilities as Sales Operations Leader...

  • Motivating and guiding a team of Agents to achieve and surpass sales objectives.
  • Conducting impactful one-on-one meetings with Agents, incorporating coaching and development strategies to enhance individual performance.
  • Fostering a vibrant atmosphere to drive optimal outcomes by engaging the team through meetings, motivational sessions, and rewards.
  • Managing and updating weekly and monthly performance trackers, dashboards, and reports, while taking responsibility for team achievements.
  • Keeping abreast of product knowledge, processes, and industry best practices, as well as competitor activities.
  • Exhibiting a positive, supportive, and engaging leadership approach when communicating changes or implementing new initiatives.
  • Contributing positively to the team dynamics and overall success of the organization.
  • Embodying our core values: Customer-Centric, Results-Oriented & Team-Driven

Candidate Profile

The ideal candidate will possess...

  • Proven experience in Sales Management, preferably within a Call Centre setting.
  • Exceptional verbal and written communication skills, with the ability to build rapport across various levels of the organization.
  • Resilience and a strong work ethic.
  • High energy, self-motivated, and driven to succeed.
  • Demonstrated leadership capabilities with a strong focus on coaching and team development.
  • Attention to detail and a keen ability to learn and retain information.
  • Capacity to perform under pressure and adapt swiftly in a fast-paced sales environment.
  • Availability to commit to a full-time schedule across five days a week, including various shifts.

Benefits and Perks

What we offer...

  • A competitive salary range along with generous uncapped commission opportunities.
  • Hybrid working arrangements following an initial onboarding period.
  • Exciting incentives and rewards, including trophies, vouchers, and various prizes.
  • A lively sales environment where we celebrate every achievement.
  • A culture that balances hard work with enjoyment, featuring regular themed events.
  • Complimentary beverages to keep you refreshed throughout the day.
  • Life Assurance from the start of your employment.
  • Access to an Employee Assistance Programme for personal support.
  • Local discounts for various services and amenities.
  • Wellness initiatives including free fruit, flu vaccinations, and a cycle-to-work scheme.
  • Comprehensive training to equip you for success in your career with us.
  • Enhanced parental leave policies.
  • Pension plan and generous holiday allowance.
  • Convenient office location.
  • Recognition for outstanding customer service through various awards.