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Customer Service Representative
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Customer Service Operator - Nights
Job Summary
We are seeking a skilled Customer Service Operator to join our team at Pollock (SCOTRANS) Ltd. As a Customer Service Operator, you will be responsible for providing exceptional customer service and support to our customers and drivers.
Key Responsibilities
- Provide excellent customer service and support to customers and drivers
- Coordinate daily service reports and activities
- Manage customer relations and administrative duties
- Answer customer queries via email, phone, and face-to-face
- Use internal and external IT systems to process orders and input data
- Liaise with internal and external customers and drivers on a daily basis
Essential Skills
- Excellent communication and organizational skills
- Ability to work in a fast-paced environment and prioritize workload
- Attention to detail and ability to work to deadlines
- Excellent time-keeping and reliability
- Ability to work as part of a team and on own initiative
Why Join Us?
- Competitive salary and benefits package
- Opportunity to develop your career in a growing business
- Excellent holiday allowance and company benefits
- Life assurance, pension, and sickness scheme
- Christmas Savings Club and leading industry qualifications