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Domestic Appliance Repair Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Pacifica Full time
About Pacifica

Pacifica is one of the UK's largest providers of outsourced support and repair of domestic appliances.

Our Vision

We are proud to care for our customers' appliances for a more sustainable world.

About The Role

As an experienced field-based domestic appliance engineer, you will be provided with the tools to succeed. Our field community of employed engineers share best practices and work together to deliver service excellence for every customer.

Every day, you will use your expertise and product knowledge to diagnose and resolve issues, supported by our regional field service teams who work together to repair our customers' appliances in their homes.

Powering Pacifica

Our employees are integral in achieving our vision, and our field engineers are the essential fuel powering our success.

We operate a City and Guilds Assured Training scheme, which provides product upskilling and enables you to expand your skill set.

Specialised Manufacturer Training

As a multi-brand repairer, specialised manufacturer training is available from leading appliance brands.

Planning Team

Our Office Team, based at our Head office in the North East, plans engineers' daily routing.

Pre-ordering Software

All our Engineers can see their jobs in advance and pre-order the required parts, putting you in charge of your own jobs and productivity bonus scheme.

Field and Office-based Support

Our engineers are supported daily by regional service managers and area service managers in the field, and by office-based service desk teams and manufacturer technical teams.

Benefits

We offer a competitive salary with quarterly wage increases based on performance to a maximum of £50,000 per annum, based on skill set and performance for a 40-hour week.

Bonus scheme available to increase your earnings.

Working 8 hour day (usually 9am-5pm), Monday - Friday.

Intime daily parts delivery to a designated parts collection point local close to your location.

Additional Benefits

We provide a company van, including air-conditioning, electric windows and car play, fuel card, uniform, specialist tools, mobile tablet, and PPE.

Company Pension scheme.

Private Van use (optional, subject to HMRC Tax rules).

Up to 33 days annual holiday allowance including 8 bank holidays.

Wellbeing and fantastic work-life balance.

Excellent opportunities for progression and promotion within our business.

Company online retailer saving portal.

Costa card gift cards - monthly nominations by Team Managers.

Van stock supplied and automatically replenished based on your personal usage.

Easy to use in-house engineer software for repair visits.

Specialist training.