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**Customer Insights Strategist**

2 months ago

City Of London, United Kingdom Northreach Full time

**About Northreach**

Northreach is a leader in financial data and insights, dedicated to transforming customer insights into actionable strategies that shape the future of the business.

**Job Summary**

We are seeking a highly skilled **Customer Insights Strategist** to join our innovative team in London. As a key member of our team, you will be at the forefront of understanding customer behavior, using cutting-edge analytics to enhance the user experience and drive growth.

**Key Responsibilities:**

  • Analyze customer data from platforms like Google Analytics and CRM systems to identify patterns and trends.
  • Provide actionable insights to stakeholders across marketing, product, and customer service teams, informing key business decisions and driving growth.
  • Collaborate with teams to implement customer segmentation and predictive analytics, developing and maintaining dashboards tracking key customer metrics and campaign effectiveness.
  • Conduct market research, surveys, and focus groups to gain insights and benchmark performance, staying up-to-date with industry trends and best practices.
  • Develop and maintain data-driven strategies to enhance the user experience, driving business growth and customer satisfaction.

**Requirements:**

  • A Bachelor's degree in a relevant field, such as business, marketing, or data science.
  • Minimum of 3 years of experience in customer insights, data analysis, or a similar role, with a strong proficiency in data analysis tools and a thorough understanding of customer behavior analytics.
  • Excellent communication skills, with the ability to present complex data in a clear, concise manner, and a collaborative mindset, thriving in fast-paced environments and cross-functional teams.

**What We Offer:**

As a **Customer Insights Strategist** at Northreach, you will have the opportunity to make a tangible impact within an innovative company, working in a dynamic environment where your research will directly shape the customer journey and drive key business decisions.